Serving our customers, communities, and planet a little better every day.
Salary: From at £25,223+ annual bonus and benefits
Location: Newcastle
Working hours: 36 hours per week. Shift hours are Monday to Friday 09:00-17:00.
Training: You’ll start your journey with 6-8 weeks of training to give you the best start and tools in your career. Office based (Monday to Friday 09:00 -17:00) initially and once competent in role you’ll have the opportunity to move to hybrid working if certain criteria is met.
Closing Date: 21 Jan 2025
We’re currently recruiting for a Claims Handler (Total Loss Insurance Claims Handler). We’re looking for previous motor insurance experience, ideally within a Total Loss Team.
The Role
You’ll support our Customers through their insurance claims journey from Total Loss notification to settlement. In this busy and varied role, you’ll provide an excellent customer experience for our customers via different communication channels such as telephone and email. Using a variety of online tools and portals you will agree a fair settlement for their vehicle and maximise salvage returns.
What you’ll be doing:
1. Insurance Claims Administration: reviewing, analysing and settling Total Loss insurance claims in line with the organization's standard claims procedures and customer service standards. Engaging experts where appropriate. Authorizing claims within delegated authority and referring complex or unresolved issues to senior colleagues.
2. Handling Enquiries and Correspondence: Answering the telephone and assisting callers or those making a broad range of enquiries by email or mail or other means with any requests for information. Directing more complex matters to colleagues as necessary. Initiating contact internally and externally on a regular basis to convey requests & providing instructions or obtaining information.
3. Finding effective ways to respond: Involves following procedures, precedents and valuation portals.
4. Carrying out a range of customer service activities: including handling customer cases and enquiries that are more complex or outside the norm.
We need you to have:
1. You’ll love working with customers, be customer focused and passionate about finding the best outcome for our policyholders.
2. Experience of working in insurance services, ideally in a total loss team, with a previous background of working with customers either by telephone or face to face is essential.
3. Resolution focused and resilient.
4. Excellent verbal and written communication skills.
5. Ability to make robust decisions based on the information presented.
6. Self-motivated and able to manage your time effectively with case loads.
7. Strong PC skills and ability to use new software.
What’s in it for you?
1. Prepare for your retirement with our colleague pension scheme.
2. Virtual GP Service for you and your family 365 days a year.
3. Performance related annual bonus.
4. Indulge in a generous holiday allowance with a minimum of 7.2 weeks, with the opportunity to buy more.
5. Embrace the benefits of our Colleague Clubcard, enjoy a 10% discount that increases to 15% every payday (worth up to £2K). As an added perk, we’ll give you a second card to share with someone else.
6. Benefit from our family-oriented initiatives, encompassing enhanced maternity leave pay, a shared parental leave policy, and a generous 8-week paid paternity leave.
7. A place to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want.
8. Take part in our Buy as you Earn and Save as your Earn share schemes.
Everyone’s welcome
We want all our colleagues to always feel welcome and be themselves. We’re committed to building a more inclusive workplace and celebrating everything that makes colleagues unique, and value the richness and diversity this brings to our business.
How to apply
If you’re interested in finding out more about what a career at Tesco Insurance and Money Services looks like, click apply to find out more!
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