Quality (includes safety/experience/effectiveness) Under the supervision of a registered nurse, and in accordance with patient wishes, provide a high standard of holistic care to patients and their families. Help to deliver, monitor and evaluate individual care plans to patients, communicating effectively to the multi-disciplinary team and seeking advice and support from colleagues as necessary. Ensure that patient notes are updated accurately with relevant information on an ongoing basis. Report complaints or concerns promptly to the IPU Sister or a more senior member of staff. Follow Hospice procedures and protocols in caring for patients at all times in order to minimise health and safety, infection and other risks and to maintain a high-quality service. Provide cover across hospice services as required. Workforce Development & Professional Standards Participate in quality improvement, practice development and innovation activities in the team to provide best practice. Contribute to team learning and development activities to make improvements in practice. Maintain IT competency in order to make full use of equipment e.g., computers, tablets, e-mail, the internet and on-line training. Develop and maintain IT competency in the use of all Barnsley Hospice systems relevant to your role, including service specific systems. Recognise the purpose and roles of other professionals in own team and how to contribute as an effective team member. Develop good working relationships with other professionals whilst recognising boundaries of own role. Recognise how to access and utilise available support systems for self and others working in palliative care. Other Responsibilities To undertake any other duties, commensurate with the role as required by the Hospice management. To act as an ambassador of the Hospice, maintaining honesty, integrity and trustworthiness at all times. The post holder will be expected to maintain strict confidentiality at all times. The post holder will ensure that they are aware of and apply health and safety and fire precautions. The post holder will ensure that clinical risk management and safeguarding procedures and relevant good practice guidelines are followed at all times. The post holder is to ensure data protection is maintained at all times. The post holder will be flexible in terms of working hours in order to meet service needs. The post holder will support the Hospice as required, across the range of his/her duties as appropriate within the grading of this post. In the context of rapid and ongoing change within the Hospice, the above responsibilities represent the current priorities and requirements for the post. These priorities will develop and evolve over time. Any significant changes will be the subject of full communication and consultation with the post holder.