Hybrid (minimum 1 day in office following training)
Contract: Part time, 22.5 hours a week, Mon-Sat rota
We are looking for a friendly, customer-focused Member Services Representative to join our team. Working in the Member Services team you’ll be the point of contact for our members, answering their calls, emails and webchats to support them with their Boundless membership products.
You will educate members about features and benefits of products and services, respond to all incoming correspondence professionally and competently and handle any complaints in a courteous manner. The role also involves administering our Leisure Retreat and strategic event bookings.
About the role:
* Handling calls with a high level of professionalism.
* Working to meet call centre objectives/targets, and members’ expectations, in terms of speed, accuracy, call quality and first point resolution.
* Promote benefits and services to members to retain membership.
* Identifying member needs and expectations in order to promote appropriate benefits, products and services, increasing member satisfaction, subscription and benefit usage.
* Outbound calls to renew membership when subscriptions are unpaid or overdue.
* Outbound calls to new members to welcome them to Boundless and promote membership benefits.
* Respond to webchat/email member queries with accurate information and appropriate solutions.
* Full training provided.
About you:
* Excellent verbal and written communication skills
* Works well within a team
* Confident using computer systems – CRM, webchat, booking systems (full training provided)
* Able to manage time efficiently
What we offer in return
Brighton is a great place to work, and our office is located in the very heart of this vibrant city, just a two-minute walk from the main station. We have some brilliant and talented people working with us and joining Boundless is an opportunity to become part of a growing and ambitious team that takes pride in putting its people and members first. We care about our culture and work hard to create an attractive and rewarding place for our people to work in.
We also provide a generous employee benefits package, including:
* Employer pension contribution up to 10 per cent
* Boundless Plus membership
* Access to Vitality Health and Wellbeing benefits
* Employee Assistance Programme
* Training and development opportunities
* Bike2work and Home Tech schemes
* Access to Lifetime financial wellbeing platform
* Meet & Eat once a month
* Plenty of socials (beach cleans, summer and Christmas parties and more)
How to apply
To apply for the above position please contact Boundless below including a copy of your C.V. and covering letter detailing why you would be suitable for the role.
#J-18808-Ljbffr