We are seeking a HR & Operations Officer to join our team. The ideal candidate will manage the day-to-day HR function and contribute to the overall efficiency of the HR and PCN operations.
We are looking to appoint a highly motivated, enthusiastic, efficient and organised person to lead on the HR duties and provide administrative support to the managers and clinical staff. This is a busy and varied role which requires a flexible approach and you will need to be able to work using your own initiative, autonomously and as part of a team.
Flexible working hours will be required at times with the provision of cover during periods of annual leave and sickness.
Main duties of the job
* Administer the recruitment and onboarding processes, including job postings, scheduling interviews, DBS checks and processing new hire paperwork.
* Arrange, support and monitor the induction of new staff and ensure they have full knowledge of the staff handbook and where to access our policies.
* Actively manage day-to-day sickness and absence following PCN agreed procedures, updating relevant platforms for communication across the team and for management to view.
* Maintain employee records, ensuring accuracy and confidentiality and they are kept up to date.
* Support the PCN Leadership Team in HR activities such as employee training, performance evaluations, and disciplinary actions, ensuring policies are followed and good practice is maintained.
* Work alongside our Leadership Team to ensure all policies and procedures are up to date, ensuring they are accessible to staff members on shared platforms, PCN drive and Team Net.
* Coordinate employee events and mandatory training programmes, and team building/wellbeing activities.
* Support the PCN Leadership Team in various operational activities working alongside our internal and external partners.
* Foster a positive work culture, giving and receiving constructive feedback on the way that we work together.
About us
Belper PCN is a collaboration between four esteemed GP practices that serve the vibrant communities of Duffield, Belper, and Horsley Woodhouse in Derbyshire:
* Appletree Medical Practice
* Arthur Medical Centre
* Whitemoor Medical Centre
At Belper PCN, we focus on understanding and addressing the health needs of our local population. The PCN engages with our practices and external partners in primary and community care to prioritise patient care, providing a quality service to our patient population.
We strongly believe in a positive work environment for our colleagues and the wellbeing of our staff is paramount.
Job responsibilities
Responsibilities
* Administer the recruitment and onboarding processes, including job postings, scheduling interviews, DBS checks and processing new hire paperwork.
* Arrange, support and monitor the induction of new staff and ensure they have full knowledge of the staff handbook and where to access our policies.
* Actively manage day to day sickness and absence following PCN agreed procedures, updating relevant platforms for communication across the team and for management to view.
* Maintain employee records, ensuring accuracy and confidentiality and they are kept up to date.
* Support the PCN Leadership Team in HR activities such as employee training, performance evaluations, and disciplinary actions, ensuring policies are followed and good practice is maintained.
* Work alongside our Leadership Team to ensure all policies and procedures are up to date, ensuring they are accessible to staff members on shared platforms, PCN drive and Team Net.
* Coordinate employee events and mandatory training programmes, and team building/wellbeing activities.
* Support the PCN Leadership Team in various operational activities working alongside our internal and external partners.
* Foster a positive work culture, giving and receiving constructive feedback on the way that we work together.
Compliance and Documentation:
* Have a thorough understanding of the company policies and ensure they are kept up to date.
* Ensure compliance with relevant laws, regulations, and company policies.
* Maintain accurate and up-to-date documentation for HR and operational processes.
* Assist with audits and quality assurance initiatives to ensure adherence to CQC standards.
* Undertake any other reasonable duty that may be required and agreed with the PCN Leadership Team.
Skills
Essential Experience and Qualifications:
* A good standard of general education which includes English language GCSE, Grade C or above.
* HR CIPD level 3 qualification or equivalent.
* Willingness to work towards HR level 5 qualification.
* Experience of supporting recruitment including onboarding of new staff.
* Experience of supporting a grievance, disciplinary and absence management process with letters and advice on process.
* Excellent communication and interpersonal skills.
* Experience of working in a busy administrative role.
* Ability to work under pressure and be flexible.
* Ability to maintain the highest level of confidentiality.
* Ability to present relevant information/reports in a concise manner.
* Good keyboard and PC skills, with demonstrable experience of using Microsoft Office, e.g., Word, Excel and Outlook.
* Able to de-escalate conflict and maintain professionalism when challenged.
* Strong data entry skills with high accuracy.
* Able to work independently on day-to-day work streams with minimum supervision.
* Experience with working in General Practice.
* CIPD level 5 qualification or equivalent HR Qualifications.
* Ability to understand data and present it in reports.
* Effective communication skills to interact with employees and external parties.
* Knowledge of CQC inspection criteria in General Practice.
Key relationships:
* The overall HR management of staff and their wellbeing.
* Staff policies and processes.
* Operational and administrative support with clinical services.
* Compliance and documentation of CQC.
* Provide support in relation to PCN staff communications, training and activities.
* Support in reference to staff access to systems and managing their inductions.
* All Practice Managers to provide support in relation to staff-related activities.
* PCN Staff communicating directly with PCN staff in relation to all HR-related activities.
* Other external partners ensuring the HR processes and documentation are followed in relation to attached staff employed by external organisations.
Person Specification
Qualifications
* A good standard of general education which includes English language GCSE, Grade C or above.
* HR CIPD level 3 qualification or equivalent.
* Willingness to work towards HR level 5 qualification.
* CIPD level 5 qualification or equivalent HR Qualifications.
Experience
* Experience of working in a previous HR role.
* Experience of supporting recruitment including onboarding of new staff.
* Experience with working in a Public Sector HR role.
* Experience of supporting a grievance, disciplinary and absence management process with letters and advice on process.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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