Company: Just ITWe have three ways to start your career in tech; Skills Bootcamps in IT, Data and Software, apprenticeships with great companies and a team of specialist tech recruiters for those who are job-ready. We are sure we can find the best route into a fantastic tech career for you.About the role:Please note to get to the interview stage you will need to join a 12 week government funded training programme delivered by Just IT. This will be delivered remotely and will provide you the necessary experience and skills required to start the role.Main responsibilities:* Provide a single point of contact to internal colleagues reporting IT related incidents.* Diagnose and resolve technical issues at first level to minimise downtime to colleagues* Obtain both technical information and business impact to enable support teams to resolve incidents effectively.* Excellent ability to troubleshoot and problem solve.Skills required:* Excellent communication skills.* A desire to provide customers with excellent services.* A desire to learn new skills.* Ability to work in a great team.* Ability to use problem solving techniques.Benefits:Gaining CompTIA A+ CertificationGaining Microsoft Endpoint Administrator and Microsoft 365 Administrator