Main area DCHW Grade NHS AfC: Band 2
Contract: Permanent
Hours: Part time - 30 hours per week (Varied shift patterns between Monday & Friday, all 7.5 hour shifts)
Job ref: 216-LD-A6682032
Employer: University Hospitals Plymouth NHS Trust
Employer type: NHS
Site: DCHW
Town: Plymouth
Salary: £23,615 Per Annum Pro Rata
Salary period: Yearly
Closing date: 12/02/2025 23:59
NHS AfC: Band 2
Job overview
Derriford Centre for Health & Wellbeing has created an exciting new role as a general assistant. This varied role will include working in all areas of DCHW. The ideal candidate will have a can-do attitude and be adaptable, flexible, and have a positive and friendly attitude.
Main duties of the job
* Provide the highest level of customer care & service through participation in all departments in DCHW.
* Support wellbeing initiatives and activities.
* Assist with general administration tasks.
* Assist with promotional and staff support events and programmes as required.
* Assist in all areas of DCHW offering operational assistance.
Working for our organisation
We are a people business – where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence, and great customer care. The Trust has great opportunities for career development in a highly progressive working environment.
We invite requests from applicants around less than full-time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission.
Detailed job description and main responsibilities
* Assist the lounge team with the service of food and refreshments, ensuring the lounge is as clean as possible.
* Serve & present food & beverages quickly & efficiently, meeting the standards required.
* Be fully conversant with & assist customers with information regarding allergens in food.
* Assist with the setting up & breaking down of meeting/event furniture.
* Work in accordance with all Centre policies, including licensing, food safety/hygiene & allergen policies.
* Maintain cleanliness of internal & external coffee shop/Lounge areas at all times.
* Ensure the safe use of equipment and cleaning materials within the centre.
* Train & mentor new colleagues.
* Write up daily specials on blackboard recording accurate nutritional information.
* Maintain accurate stock records for all disposables, carrying out weekly stocktakes.
* Report equipment & maintenance defects to Duty Manager.
* Set up meeting room refreshments as required under supervision.
* Prepare & deliver light refreshments/snacks to meeting/function rooms.
* Check in deliveries ensuring goods match delivery note and are stored appropriately.
* Be fully conversant with lunch & specials menus and pre-ordering processes.
* Clean crockery, cutlery etc. manually & using dishwasher for functions & daily service.
* Be involved & contribute to team meetings.
* Act in a welcoming and helpful way as the first point of contact in DCHW.
* Use Outlook to monitor email boxes for club members’ queries and take food orders.
* Use the ‘Clubwise’ IT system to ensure members register into the centre successfully.
* Manage the electronic signing in and out of site contractors and issue and return passes and keys.
* Support DCHW with wellbeing initiatives.
* Support accommodation team as required with bookings, arrivals and access.
Person specification
Qualifications
* Educated to GCSE level 3-9 (A – D) in Maths & English or equivalent demonstrable experience.
* Basic food hygiene certificate or equivalent proven knowledge and demonstrable experience.
Knowledge & Experience
* Working with a wide cross section of the general public.
* Appreciation of customer care practices.
* Experience of cleaning and food handling procedures.
* The ability to communicate effectively with a wide range of people.
* Friendly & efficient communicator with the ability to provide excellent customer service.
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