Galeta Bakery, a fast-paced pioneer in premium bakery products across London and the UK, is known for quality, innovation, and a rich selection of artisanal goods. Our products are a staple in prestigious locations including Curzon, Tate, Selfridges, and cutting-edge restaurants, cafes, and coffee shops throughout the UK.
Role Overview
Join us as a Customer Experience Executive to leverage technology, cultivate key accounts, and deliver unparalleled customer service. This role is a blend of order management, cultivating customer relationships, business development, and strategic account growth.
Responsibilities
* Efficient order processing and management.
* Nurture and expand key customer accounts.
* Lead communication efforts with accounts, ensuring clarity and responsiveness. Champion exceptional customer service standards.
* Meet with customers to help grow accounts.
* Be a key point of contact between manufacturing, dispatch, sales, and finance to help optimize operational processes.
* Exhibit ambition with a readiness to embrace growth within the company.
* Strong verbal and written communication skills.
* Tech-savvy, especially in sales and order processing systems.
* Strong academics from a top university, minimum 2:1 degree.
* Attention to detail and a meticulous approach to tasks.
* Self-starter with a drive for continuous personal and professional growth.
Nice-to-Have Skills
* Experience in the bakery or food industry.
* Willingness to explore and contribute to various company departments.
* SQL skills for data management and analysis.
* Commercial acumen to understand and drive business growth.
* Passion for premium bakery products.
Why Join Galeta?
* Impactful work in a growing company.
* A culture of innovation and excellence.
* Opportunities for advancement and professional development.
* Engage with high-quality, NPD, and EPD of our well-loved products.
* Part of an environmentally driven company with strong sustainability manufacturing credentials.
Additional info
* 06:00 am - 15:00 pm or 08:30 am - 17:30 pm, office-based.
* 5 shifts a week Monday to Sunday organized through rota.
* 3-step recruitment process - screening call, face-to-face, and final face-to-face with senior members of the team.
* Must have the right to work in the UK.
* Salary range: £30,000 - £32,000 per year.
Apply Now
Submit your CV and a cover letter detailing your suitability for the Customer Experience Executive role. We’re looking for someone passionate about all things food and drink who is looking to make a difference in the premium bakery sector.
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