Sage Homes is an innovative business addressing the housing crisis in England by making good homes affordable for people across the country who need them.
Since 2017 we have delivered around 17,000 new homes across affordable rent, shared ownership and social rent for individuals and families. In 2021 Sage Homes became the largest provider of new affordable housing in England, and we continue to deliver high quality affordable homes across the country.
About the role:
As a Community Safety Officer at Sage Homes, you will investigate and resolve anti-social behaviour and domestic violence cases, working closely with the Homes & Communities team, police, and partner agencies to support victims and create safer neighbourhoods.
Key duties include:
1. Act as an advocate for Sage customers on housing/ASB management issues and liaise with relevant departments to ensure housing enquiries are resolved.
2. Pro-actively investigating and resolving instances of low – high level ASB cases.
3. Building effective professional relationships with internal and external partners to tackle and prevent ASB (Anti-Social Behaviour).
4. To support the Community Safety Manager and Head of Resident Services in delivering the ASB communications strategy, raising awareness amongst colleagues, residents and key partners.
5. Leading on investigations, supporting and developing the Housing Manager and Homes Officer to provide excellent customer service to complainants.
6. Supporting continuous improvement and increased satisfaction.
7. To ensure that case work is of the highest quality and ensure that residents feel supported throughout the process.
8. Interview and challenge alleged anti-social behaviour perpetrators to discuss the reports, explore causes, assess risk, and discuss solutions.
About you:
1. Experience working as a Community Safety / ASB Officer.
2. Experience in providing an excellent housing/Anti-Social Behaviour management service and hold a good understanding of housing law and legislation.
3. Customer centric and ‘can do' attitude.
4. Excellent communication skills and organised.
5. Good people skills and empathetic, you will be speaking with customers who are facing difficult situations.
6. Hold a full valid UK driving licence and access to a vehicle suitable for business purposes.
We are committed to ensuring you have the best career here at Sage. As well as regular support and guidance from your manager you can expect to receive a variety of learning and development opportunities to support you as you grow within our business.
About the culture + Benefits:
1. 25 days holiday, and an additional day for every year's service (up to five years).
2. Annual discretionary bonus scheme.
3. A health cash plan, with financial support for a range of options including physiotherapy, opticians, dental and private online GP sessions.
4. Study support package, helping you achieve your personal and professional development ambitions.
5. Workplace Pension - matching personal contributions up to 5%.
6. Cycle to Work scheme, helping you save up to 40% on a new bike and accessories.
7. Electric car scheme, enabling you to rent a brand-new electric car at low-cost payments.
8. Wellbeing support through MyndUp.
9. Two days' paid volunteering leave a year, allowing you to support causes you care about.
10. Charity fundraising support, with match-funding up to £1,000 for good causes.
We believe that investing in our people is key to our success. Our benefits are designed to support your well-being, professional growth, and work-life balance, ensuring you feel valued and empowered to make a difference every day.
Job Types: Full-time, Permanent.
Pay: £37,500.00-£39,000.00 per year.
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