Summary
Work as part of an office team in a busy school office with all aspects of this environment including answering the phone, answering parents and carer queries supporting the office managers. You will be required to learn and work with our administrative systems within the school maintaining confidentiality at all times.
Wage
£12,505 a year
Training course
Business administrator (level 3)
Hours
Shifts to be confirmed. Term Time Only.
30 hours a week
Start date
Sunday 27 April 2025
Duration
1 year 6 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
* Participate with all reception/visitor, etc. matters
* Contribute to the planning, development and organisation of support service systems/procedures/policies
* Contribute to the organisation of school trips/events etc.
* Work with the school’s manual and computerised record/information systems
* Analyse and evaluate data/information and produce reports/information/data as required
* Undertake word-processing and IT based tasks
* Undertake administration of basic procedures
* Take notes at meetings
* Operate relevant equipment/complex ICT packages e.g. Arbor
* Contribute to the monitoring of stock within an agreed budget, cataloguing resources and undertaking audits as required
* Contribute to the appropriate financial records to satisfy Internal Audit
* Contribute to the working relationships in school with staff, pupils and others
* Undertake research and obtain information to inform decisions
* Assist with marketing and promotion of the school, if required
* Assist with the planning, monitoring and evaluation of budget
* Be committed to the safeguarding and promotion of the welfare of children and young people.
* Comply with the development of policies and procedures relating to child protection, health, safety and security, confidentiality and data protection, reporting all concerns to an appropriate person
* Assist with development of confidentiality and data protection policies
* Be aware of and support difference and ensure equal opportunities for all
* Contribute to the overall ethos/work/aims of the school
* Establish constructive relationships and communicate with other agencies/professionals
* Attend and participate in regular meetings when required
* Participate in training and other learning activities and performance development as required
* Recognise own strengths and areas of expertise and use these to advise and support others
* Such other responsibilities allocated which are appropriate to the grade of the post
Where you’ll work
West Lane School House
West Lane
Blaydon-On-Tyne
NE21 6PH
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
GATESHEAD COUNCIL
Your training course
Business administrator (level 3)
Equal to A level
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
* Business Administrator Level 3 Apprenticeship Standard
Requirements
Essential qualifications
GCSE in:
* English (grade 4)
* Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Administrative skills