At a glance:
* Role: 7.5T C1 Driver Various Positions: Driver Technician, Driver Installer & Customer Delivery Trainee (CDH)
* Pay: £28,500, annual (Installer CDH), £32,090 (Technician) & £12.50 per hour (Customer Delivery Driver Trainee)
* Position: Permanent
* Hours: 41 hours (4 day week, 5 week rota includes 3 Saturdays and no Sunday or bank holiday working required) - 06:00 - 17:00 Monday to Saturday (various days shift pattern available)
* Location: Cranbrook Way, Solihull
Due to the nature of the role you will need to be aged 18 or over for both roles.
About the roles:
DRIVER INSTALLER
Your typical day will start with completing all daily vehicle checks and following correct defect reporting procedures. After you have safely loaded / checked your route you will then undertake your deliveries and collections for the day alongside your colleague.
Communication with your customers is key and you will need to ensure you call every customer 30 minutes before you are due to arrive. Upon arrival you will deliver the customers goods to their room of choice and undertake any services that have been booked. These may include:
* Installation and disconnection of white goods
* Assembly of flat pack
* TV installations
* Finally, you will offer to take away the packaging.
* Upon return to the customer delivery hub, you will complete your end of day vehicle check and debrief, ensuring any issues/defects are reported.
TECHNICIAN
The role should be viewed as customer facing as a Technician will spend a high proportion of their working day completing installation/assembly services in customers’ homes. Technicians operate as a member of the Customer Delivery team based in one of the Customer Delivery Hubs.
Please note that this role involves heavy lifting.
Essential skills you’ll need:
* Previous driving experience
* Great verbal communication skills both over the phone and face to face
* Able to cope with the physical requirements of the role
Required Qualifications:
* A valid C1 Driving Licence (with a maximum of 6 points)
CUSTOMER DELIVERY TRAINEE (CDH)
Complete the 12 month Customer Delivery Driver Trainee programme to become a fully competent John Lewis Customer Delivery Installer.
Duties and Responsibilities:
As Partners - members of the Partnership - it's our responsibility to ensure our success for the future. We proactively seek out opportunities to continuously improve the way we work, taking action to ensure the Partnership is efficient and we are all as productive as possible. It's an ethos each and every Partner works by and you'll carry into your own role too.
We are looking for individuals who will take responsibility for maintaining John Lewis and Partners reputation for customer service, by offering outstanding service in the delivery of customers' goods. We'll expect you to go the extra mile in everything you do from loading your vehicle to dealing with customer queries. You will be expected to contribute to the safe working environment by being aware of, and adhering to, legislative and health & safety requirements of the workplace and whilst in customer homes. Please note that this role involves heavy lifting.
Job Requirements:
As a driver, candidates should be able to demonstrate knowledge of the relevant regulations as well as possessing the correct skills to pass the driver assessment. Candidates should be committed to achieving the Partner and customer satisfaction targets and Service Targets, within the context of the Partnership's core values, behaviours and principles.
Required essential experience skills and qualifications:
Full, clean Category B driving license and previous driving experience.
Desirable experience skills and qualifications:
Previous experience in a customer facing role. Previous experience of the installation of white goods, building of furniture or associated skills.
Benefits include:
* Once you’ve been with us for three months, you’ll get Partnership discount in store and online on a majority of products. That’s 25% off in John Lewis & Partners (12% off electrical products, some exclusions apply) and 20% in Waitrose & Partners. You’ll also be able to nominate someone you live with to share your discount.
* The Partnership has a competitive pension scheme where your contributions will be matched by the Partnership (up to 8% of pay).
* Excellent work life balance, including focus on well being and flexible working and our marketing leading equal parenthood leave Policy.
* And much more!
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