Job Title : Customer Service Manager Location : Glasgow, UK Salary : £35,000 – £50,000 per annum Job Description : Starz Recruitment is working with a leading retail company in Glasgow to find a Customer Service Manager who will lead a team focused on delivering exceptional customer experiences. If you have a passion for customer satisfaction and team leadership, we want to hear from you Key Responsibilities : • Lead and manage the customer service team to ensure high-quality service. • Develop and implement customer service policies and procedures. • Handle escalated customer complaints and resolve issues in a timely manner. • Monitor performance metrics and identify areas for improvement. • Collaborate with other departments to improve customer satisfaction. Requirements : • Previous experience in a customer service management role. • Strong leadership and communication skills. • Ability to handle high-pressure situations and manage multiple priorities. Benefits : • Pension scheme. • Discount on company products. • 30 days holiday (including bank holidays). • Health and wellness benefits (e.g., gym membership, employee assistance program). Send your CV along with a short cover letter outlining your experience at infostarzrecruitment.uk