Job Description
* Salary: £23,500 per annum, plus excellent benefits
* Hours: Monday to Friday, 09:00 am to 17:00 pm with 1 hour for lunch
About the role
Churchill Estates Management is offering an exciting opportunity for someone who loves working with people, with a background in administration and customer service, to join our retirement development as a Lodge Manager. This varied role allows you to make a positive impact on the lives of our Home Owners by being a ‘friendly neighbour’, organizing activities, coordinating the development, managing contractors, conducting health and safety checks, and more.
Reporting to the Area Manager, you will manage the maintenance of the property and provide first-class service to Owners. You will be the trusted on-site contact, liaising with customers, contractors, suppliers, and Churchill colleagues.
This role is crucial to the success of the Lodge, the Owners' enjoyment, and is highly rewarding.
About you
Your passion for excellent customer service is essential. With an outgoing and friendly personality, you enjoy working with people and know when to act with sensitivity and diplomacy. You should be able to manage safety and security effectively, display good judgment, and remain calm under pressure. While engaging with residents, you should also be comfortable working independently and using your initiative.
You should be proficient in administration and computer skills, with experience in Microsoft Office applications, including Outlook. Previous experience in retirement living, social housing, hospitality, uniformed services, charity, or health & social care sectors is desirable. A successful Lodge Manager loves working ‘front of house’ and focuses on delivering excellent customer service with strong administrative skills.
Rewards
* 24 days annual holiday + Bank Holidays
* A day off on your Birthday
* Life Assurance
* Eye Care reimbursement
* Professional development and qualifications
* Thorough induction and ongoing training
* Highly rewarding work
About us
We are Churchill Estates Management, a progressive managing agent for privately owned leasehold Retirement Living accommodation. We oversee over 200 developments nationwide, managing more than 8,000 apartments and serving over 10,000 retired residents. We are growing rapidly with ambitious plans for the future.
Join our professional, award-winning, customer-focused team. Our company values, TORCH—Trust, Openness, Respect, Communication, Honesty—guide us. We seek the best people to join us and share our values. Apply today to be part of our success story.
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