Wyndham Hotels & Resorts is now seeking a Team Lead Revenue Management Northern, Western & Southern Europe to join our team in London, United Kingdom.
Job Summary
The Team Leader Revenue Management Northern, Western & Southern Europe has responsibility for delivering the total value proposition of the fee-based Revenue Management Service (RM Service) for the respective region. This includes accountability for a team of RM specialists and analysts, hotel adoption of Wyndham’s Revenue Management tools and strategies, as well as management of the billing process for their clients (hotels). They will work closely with the Director, Revenue Management Services Europe, and the broader commercial team to align on best practices and strategies to optimise positioning, pricing and effectiveness of our service for the region.
The primary purpose of this role is to supervise the day-to-day activities of the team to understand and communicate Revenue Management best practices and strategies to hotels that are engaged in this fee-based service.
This role will direct their team to communicate and educate the clients (hotels) on proper pricing, competitive positioning, and restrictions and lead the sub – regional meeting to communicate commercial strategies. This will be accomplished via audits of the property’s existing system(s) set-up; building, maintaining, managing and communicating the entire rate loading process; and analysing competitive rate shopping reports to ensure inventory availability and rate parity in all applicable Wyndham Hotels & Resorts (WHR) distribution channels and the PMS.
The individual will help create client (hotel) action plans to maximise RMS hotel room revenue and grow the RevPAR Index (market share) and profitability for each hotel in a portfolio.
In addition, they will be responsible for supporting the function to achieve 3 primary objectives:
1. Generate fee income for Wyndham that meet forecasted/ budgeted income to Wyndham EMEA EBITDA.
2. Lead the team to deliver against the service value proposition, ensuring hotels have a return on investment from the services provided.
3. Grow the portfolio of served clients and increase revenue through upselling to higher levels of services.
Successful candidates will be required to provide evidence of their ability to work legally in the United Kingdom.
Responsibilities
1. Deliver full cycle of revenue management activities (pricing, forecasting, competitive assessments, etc.) and inventory strategy for their hotels which are supported by the service. Ensure hotels are priced appropriately and that inventory is allocated and restricted properly to ensure that revenue and profit are maximised.
2. Provide service for key clients to maximise room revenue through the development and implementation of effective rooms inventory management and pricing strategies for multiple hotel properties.
3. Manage the daily activity of their team and setting goals for this team including conducting performance evaluations, supporting training and development activities, and monitoring team performance to ensure objectives are met. Responsible for providing guidance to ensure the team performs at their optimum. Identify and monitor training needs across service, and design, plan, and implement training programs.
4. Deliver special projects related to continuous improvement of service. Plan and designate project resources, prepare budgets, monitor progress and keep stakeholders informed.
5. Manage service and related partner’s billing processes. Prepare P&L and forecast reports.
6. Grow the fee income revenue by selling service into non-service hotels. Develop upselling strategies for existing clients to move the next level tiers to generate fees to Wyndham EMEA EBITDA. Work closely with the Director, Revenue Management Services Europe for long-term team structure based on portfolio growth and RM vision for increasing revenue to WHR.
Complexity
* Decision-making authority is at a low-medium level, although it does facilitate revenue generating processes for supported hotels.
* Work consists of routine tasks, processes, or operations. The employee selects and applies several clearly prescribed, standard policies and procedures. Requires choosing between a few clear choices or discussing them with a supervisor to solve problems.
* Problems generally involve the selection of standard procedures, organising work, and checking results. Answers are usually found by selecting from specific choices defined in standard work policies or procedures.
* Work requires active involvement in projects that result in new ideas or methods. Improved methods generally affect the hotel’s bottom-line performance and immediate department.
* Serves as a project support team member working to achieve defined goals.
* Requires regular contact with property designated contacts; interaction within the department and periodic contacts with other departments, supplying or seeking information on specialised matters.
* Exploring opportunities that drive profit, create value for clients, and encourage innovation; challenging existing processes/ systems/ products to make improvements.
* Analysing information and evaluating results to choose the best solution and solve problems.
* Achieving and exceeding goals including performance goals, budget goals, team goals, etc.
Scope/ Financial Responsibility
* The position has a revenue impact as it relates to ensuring that Brand Standards, Revenue Management Policies, and Best Practices are adhered to. All of these are designed to generate incremental revenue and customer loyalty, and increase brand awareness for properties while minimising the opportunity costs of not having adequate rates and inventory available for sale across various channels.
* The position has a fee generation impact on Wyndham EMEA EBITDA through the fee-based income of our services.
* The position has a revenue impact on Premium Level to facilitate day-to-day revenue management tasks including budgeting, forecasting and pricing.
Abilities/ Key Competencies/ Skills
* Ability to effectively adjust to major changes in work tasks or the work environment.
* Skilled at focusing and guiding others in accomplishing work objectives.
* Skilled at building a cohesive team and facilitating goal accomplishment.
* Ability to interact with others in an honest, fair and respectful way; giving others confidence in one's intentions and those of the organisation.
* Skilled at clearly conveying information and ideas through a variety of media; engaging the audience and helping them understand and retain the message.
* Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customer needs.
* Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks.
* Skilled at establishing courses of action for self and others to ensure work is completed efficiently.
* Ability to identify and understand issues, problems and opportunities, using effective approaches for choosing a course of action or developing solutions.
* Must be able to convey information and ideas clearly; both oral and written communications.
* Must have strong project and time management skills.
* Must be able to evaluate and select among alternative courses of action quickly and accurately.
* Must be able to work well in stressful situations, including the ability to handle property questions and concerns with satisfactory results.
* Must be able to work on multiple tasks.
* Must be able to show initiative in job performance, including anticipating, preventing, identifying and solving problems as necessary with or without supervisor guidance.
* Ability to analyse, interpret and explain statistical data, to develop strategies and generate a course of action.
* Strong mathematical comprehension.
* Must maintain composure and objectivity under pressure.
* Must have the ability to assimilate information, data, etc. from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
* Must have effective presentation skills.
* Must have excellent interpersonal skills that build trust and instill confidence to motivate and influence others.
* Must be effective at listening, understanding, and clarifying the concerns and issues raised by key clients, co-workers and supervisors.
* Must be able to work with and understand financial information, data and basic arithmetic functions.
* Perform other duties as requested by management.
* Attends meetings/ training as required by management.
Experience/ Certificates/ Education
* BA/ BS Bachelor’s Degree in Hospitality, Business Administration, Finance or Economics, or a minimum of three (3) to five (5) years of analytical experience in Revenue Management.
* Hospitality industry experience is required.
* Multiple hotel Revenue Management experience.
* Experience in team management would be beneficial.
* Expert with MS Office is necessary.
* Expertise with PMS, CRS, RMS, BI Tools and RMS systems.
* Fluency in English is essential. Fluency in French or Spanish would be beneficial.
Organisational Relationships
The Team Lead Revenue Management Northern, Western & Southern Europe reports to the Director, Revenue Management Services Europe.
COMPANY OVERVIEW:
Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,200 hotels across over 95 countries on six continents. Through our network of approximately 872,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands—think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8—Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.
Job Location: WHG United Kingdom, 4th Floor, 3 Shortlands, Hammersmith, London W6 8DA
Employment Status: Full-time
Employment Disclaimer
In some locations around the world, Wyndham Hotels & Resorts manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs recruiting and hiring functions on behalf of the owner. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is serving only as the recruiter and will not be my actual employer.