You are applying for a job at: HFIS Limited We are part of Brown & Brown Insurance group. Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Working options | office-based with optional rotational remote working in line with divisional requirements / office based / remote working Working pattern | full time Working hours | 37.5 (Monday – Friday) hours per week Reports to | Practice Manager What we’re looking for: Our Landlord Action Team is looking for a sales-focused individual with lettings experience to act as the first point of contact for incoming eviction enquiries via email/calls and converting to instructions, following up on leads, and chasing for payments. They will also work closely with the Practice Manager assisting with reporting, department, and monitoring instructions. Some of the things you'll get up to: Acting as the first point of contact for the Landlord Action Team, converting all prospective clients from enquiry (online instruction form, web, and telephone) to instruction, assisted by the Assistant Client Co-Ordinator and paralegals where necessary Responding to all prospective client leads by operating a customer call back process Open new client enquiries as prospective clients in the company case management software Contacting clients if paperwork is missing and taking payments where necessary Managing incoming/outgoing post, web and email in-box messages relating to potential client enquiries Liaising with clients at stages step 1, 2 and debt recovery We’d like you to have: Excellent verbal, analytical and numerical skills Excellent customer service skills with an excellent telephone manner and the ability to communicate clearly and precisely Excellent attention to detail ensuring that high standards of quality are consistently maintained Ability to work within a team environment and to co-operate with team members thereby building effective working relationships Sound knowledge of Microsoft Office packages including Excel, Word and PowerPoint and the ability to learn new systems and processes as required Drive and self-determination with the ability to find and implement solutions to problems Ability to plan and organise making effective use of time and resources Experience in the property sector especially the private rented sector, will be useful but not essential Benefits: 23 days holiday UK bank holidays Life assurance Private health care for you and dependents Employee assistance programme, including GP line, cashback for treatments, advice line Season ticket loan Rental deposit loan Annual leave purchase scheme As part of the HFIS Group, access to discounted personal insurance is available At HFIS we value development and progression of all our people and so we also offer financial support for studying towards professional qualifications plus study time. As a teammate you will also benefit from a wide variety of high-quality in-house and external training. We have a relaxed and friendly environment, and our dress code reflects this. We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.