Job Title: Floor Manager
Location: Liverpool
Reports To: General Manager
About the Role
We are working with a lively, upscale café in the heart of Liverpool to find a Floor Manager who is as passionate about coffee as they are about leading a team! Our client is looking for someone who can bring energy, enthusiasm, and an eye for detail to the floor, overseeing a busy café environment and ensuring every guest leaves with a smile and a great experience.
Who We Are Looking For
Are you a coffee lover who thrives in a fast-paced, guest-focused environment? As Floor Manager, you will take charge of the day-to-day floor operations, lead a team of dedicated front-of-house staff, and keep service running smoothly. This role is ideal for someone with great leadership abilities, a strong customer focus, and a love for coffee culture.
Key Responsibilities
1. Manage Floor Operations: Oversee daily floor activities to maintain high standards of service and efficiency.
2. Customer Engagement: Engage directly with customers to ensure satisfaction, resolve any issues, and elevate the guest experience.
3. Team Leadership: Supervise, motivate, and support front-of-house staff, coordinating schedules and guiding staff through shifts.
4. Training & Development: Train new hires, support ongoing staff development, and ensure everyone delivers consistent service.
5. Quality Assurance: Ensure that all food and drink items meet the café’s high quality and presentation standards.
6. Inventory Oversight: Monitor inventory levels, coordinate reordering, and communicate with the kitchen to ensure seamless service.
7. Health & Safety Compliance: Ensure adherence to health, safety, and hygiene standards across all floor operations.
8. Financial Management: Assist in end-of-day financials, handle till operations, and ensure accurate reporting.
Qualifications
1. Experience: At least 2 years of experience in a supervisory or managerial role within a café, restaurant, or hospitality setting.
2. Customer Focused: A genuine passion for creating an exceptional guest experience.
3. Leadership Skills: Proven ability to manage and motivate a team, with strong conflict resolution and decision-making skills.
4. Organized & Efficient: Able to multitask and keep the team focused during busy hours.
5. Excellent Communicator: Strong verbal communication skills with a personable approach.
6. Flexible Schedule: Willing to work various shifts, including evenings, weekends, and holidays.
7. Coffee Enthusiast: A true coffee lover who appreciates quality and can share that passion with others.
Benefits
1. Competitive salary package
2. Growth and career development opportunities
3. Staff discounts
4. A positive, engaging work culture
How to Apply
If you are ready to lead a team and share your love for coffee with a bustling café in Liverpool, we would love to hear from you! Please send your CV and a cover letter explaining why this role is perfect for you!
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