Customer Service Coordinator
SFR Recruitment Solutions are supporting a very good client of ours based in the west midlands and a leader in the lock and security manufacturing industry.
Main Tasks & Responsibilities
Customer:
· Liaising directly with customers either by telephone, electronically or occasionally face to face. · Responding promptly to customer enquiries, queries, · Providing help and advice on the company’s product ranges. · Supply pricing and delivery times. · After Sales support and registering customer complaints. · Sending quotations to customers electronically. · Follow up after quotations. · Maintaining records on the CRM.
Order Processing:
· Processing orders from customers. · Sending order confirmations. · Communicating and coordinating with internal departments – production, quality, marketing and logistics.
Administration:
· Support the regional Sales Managers, pricing, samples, and historical orders. · Managing customer accounts · New account applications · Master Key Calculation / DOM XL · Processing Master Key documents within production · Supporting the sales team in the specification and design of MK systems · Completing the complaints database. · Archiving.
Core Benefits:-
* Attractive salary
* 24 days of annual leave
* Company pension scheme
* Company spon...