Job summary Patient Care Locally (PCL) is seeking to recruit a People Practice Officer who will be responsible for providing support in the management of the day-to-day operations of People Practice, providing appropriate levels of advice and support to employees, people managers and the organisation. This role is an exciting opportunity to help build the organisations People Practice function, an area crucial to the organisation and the people employed within. This role will be part of a developing team who focus on assisting the shaping of the future of the PCL workforce, ensuring that we recruit, develop, engage and retain a skilled and diverse workforce capable of meeting the evolving needs of the services offered. The role will role model PCLs values, core behaviours and competencies in the day-to-day work and culture of PCL. Main duties of the job The below describes the important aspects of the role but is not an exhaustive list. The role will need to adapt as the People Practice function develops and matures: People Practice Adherence Workforce Planning, Rostering and Development Employee Relations and Wellbeing Company Policies Data and Analytics Strategy Personal Development About us Patient Care Locally (PCL) is a not-for-profit Community Interest Company (CIC) dedicated to enhancing healthcare delivery within Leicester, Leicestershire, and Rutland. Operating in close collaboration with the NHS, PCL focuses on identifying and addressing patient care needs that can be managed within primary care and community settings, thereby alleviating pressure on hospital services and ensuring patients receive timely, appropriate care closer to home. By delivering care in local settings, PCL ensures that patients receive the right care at the right time and in the right place. PCL is rapidly expanding beyond Leicester, Leicestershire and Rutland and are committed to maintaining the highest standards of quality in its service provision. By focusing on patient-centred care and continuous improvement, PCL strives to meet the evolving healthcare needs of local populations effectively. PCL has been recognised for our innovative working across various awards sectors including being a finalist at the HSJ Awards in 2024 and a finalist at the Strategic PA Awards in 2024. More information can be found at the LLR PCL website: Home Patient - LLR PCL - Leicester, Leicestershire and Rutland Patient Care Locally Date posted 25 February 2025 Pay scheme Other Salary £26,530 to £29,114 a year Contract Permanent Working pattern Full-time, Home or remote working Reference number E0349-25-0002 Job locations Office 2 and 3, Coalville Business Centre Goliath Way Coalville Leicestershire LE67 3FT Job description Job responsibilities People Practice Adherence: To maintain the administrative responsibilities relating to the smooth running of standard day-to-day People Practice department covering, but not limited to o Being the first point of contact for the People Practice team, providing excellent service and engagement levels o To organise and maintain People Practice related calendars and meetings To lead the maintenance of all employee records on relevant digital platforms, including absence, annual leave, mandatory training, performance management, company structure and communication records, recruitment and retention. Ensuring records align to company policies To provide administrative support for recruitment and selection, hiring managers and candidates, aligned to company policies and procedures To provide quality support to senior People Practice team members and people managers on situations that require sensitive handling, such as, but not limited to Documenting/note taking of People Practice related meetings and ensuring the distribution and storage of such documentation is compliant Creating relevant documentation and presentation packs for People Practice meetings To support PCL with developing functions that can be replicated and expanded across multiple entities, through growth of the existing organisation or through sales to other organisations To support PCL at internal and external engagement events and conferences. Workforce Planning, Rostering and Development: To lead as the priority owner of systems utilised for planning, rostering and development of workforce, overseeing the upskilling of other users To maintain the workforce rostering function across the organisation, providing an independent and impartial view to satisfy conflicting operational team demands To maintain all records regarding workforce planning, talent management, and workforce optimisation strategies to ensure staffing levels meet requirements To contribute to the development and implementation of policies which protect and support the flexible needs of the workforce and services offered through utilisation of different contractual and payment mechanisms Employee Relations and Wellbeing Support the delivery of People Practice policies and processes to manage employee relations effectively, ensuring high levels of staff engagement and morale Contribute to obtaining feedback on organisational culture and employee engagement through staff surveys and other activities to improve the quality of working life so that staff feel involved, motivated and supported in their work Support the promotion of employee wellbeing initiatives, providing a supportive environment that enhances staff health and work-life balance, with focus on a culture of support Company Policies To assist the development and implementation of policies that support operational teams to be able to satisfy service needs through absence and leave management cover To support the maintenance of version control, compliance, storage and accessibility of company policies, to maintain employee relations effectively Data and Analytics: As part of the people practice team, work with the Business Intelligence team on reporting for workforce gaps against operational and people management levels, in a visual and effective way To collate and contribute on the presentation of quality data on workforce at different levels of the organisation and group structure, across a range of requirements for example performance management, annual leave, absences management, mandatory training and policy sign-off Strategy: Champion PCL's values, promoting inclusivity, diversity, and equality within the workforce Support and contribute to the implementation of a forward-thinking People Practice strategy, inclusive of organisational workforce development, aligned with PCLs vision, values and strategic objectives Personal Development Be committed to continued professional development and learning new skills To build an awareness of legislative and case law developments and the practical implications that this will have now and in the future for our organisation Keep up to date with all new and mandatory training associated with the role Attending PCL Stakeholder events to broaden your network and build relationships Attending our bi-annual PCL staff development and engagement sessions Job description Job responsibilities People Practice Adherence: To maintain the administrative responsibilities relating to the smooth running of standard day-to-day People Practice department covering, but not limited to o Being the first point of contact for the People Practice team, providing excellent service and engagement levels o To organise and maintain People Practice related calendars and meetings To lead the maintenance of all employee records on relevant digital platforms, including absence, annual leave, mandatory training, performance management, company structure and communication records, recruitment and retention. Ensuring records align to company policies To provide administrative support for recruitment and selection, hiring managers and candidates, aligned to company policies and procedures To provide quality support to senior People Practice team members and people managers on situations that require sensitive handling, such as, but not limited to Documenting/note taking of People Practice related meetings and ensuring the distribution and storage of such documentation is compliant Creating relevant documentation and presentation packs for People Practice meetings To support PCL with developing functions that can be replicated and expanded across multiple entities, through growth of the existing organisation or through sales to other organisations To support PCL at internal and external engagement events and conferences. Workforce Planning, Rostering and Development: To lead as the priority owner of systems utilised for planning, rostering and development of workforce, overseeing the upskilling of other users To maintain the workforce rostering function across the organisation, providing an independent and impartial view to satisfy conflicting operational team demands To maintain all records regarding workforce planning, talent management, and workforce optimisation strategies to ensure staffing levels meet requirements To contribute to the development and implementation of policies which protect and support the flexible needs of the workforce and services offered through utilisation of different contractual and payment mechanisms Employee Relations and Wellbeing Support the delivery of People Practice policies and processes to manage employee relations effectively, ensuring high levels of staff engagement and morale Contribute to obtaining feedback on organisational culture and employee engagement through staff surveys and other activities to improve the quality of working life so that staff feel involved, motivated and supported in their work Support the promotion of employee wellbeing initiatives, providing a supportive environment that enhances staff health and work-life balance, with focus on a culture of support Company Policies To assist the development and implementation of policies that support operational teams to be able to satisfy service needs through absence and leave management cover To support the maintenance of version control, compliance, storage and accessibility of company policies, to maintain employee relations effectively Data and Analytics: As part of the people practice team, work with the Business Intelligence team on reporting for workforce gaps against operational and people management levels, in a visual and effective way To collate and contribute on the presentation of quality data on workforce at different levels of the organisation and group structure, across a range of requirements for example performance management, annual leave, absences management, mandatory training and policy sign-off Strategy: Champion PCL's values, promoting inclusivity, diversity, and equality within the workforce Support and contribute to the implementation of a forward-thinking People Practice strategy, inclusive of organisational workforce development, aligned with PCLs vision, values and strategic objectives Personal Development Be committed to continued professional development and learning new skills To build an awareness of legislative and case law developments and the practical implications that this will have now and in the future for our organisation Keep up to date with all new and mandatory training associated with the role Attending PCL Stakeholder events to broaden your network and build relationships Attending our bi-annual PCL staff development and engagement sessions Person Specification Experience Essential Experience in a People Practice or confidential and sensitive environment Substantial and demonstrable experience of working in an administration environment Experience in providing and maintaining factually correct records of meetings, i.e. minutes along with any associated documents e.g. action logs Experience of managing incoming and outgoing information requirements, handling correspondence/queries which may be complex, sensitive or highly confidential Desirable To have experience working in a health care setting Experience of rostering on behalf of operational teams and an understanding of the challenges that this can bring Experience of aspects of operational people practice, including recruitment and retention, workforce planning, learning and development, reward schemes, personal development and performance management systems Experience in the reference to and application of organisational policies and abiding by employment law and best practice. Experience with managing difficult conversations and scenarios involving people management. Commitment to Values & Behaviours Essential Must be able to demonstrate behaviours consistent with the PCLs Values and Behaviours. Qualifications Essential Educated to GCSE level Qualifications or equivalent Hold an NVQ Level 3 in Business Administration qualification or equivalent demonstrable work experience Desirable To have started or be willing to undertake relevant formal CIPD qualifications Equality & Diversity Essential Able to demonstrate a commitment and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs. Other Requirements Essential Advanced computer literacy with competency in Microsoft Suite including Outlook, Teams, Word, Excel, SharePoint and PowerPoint Proven knowledge of extracting, interpretating and creating presentations of data for different stakeholder levels. Desirable Knowledge of Agenda for Change NHS pay scale banding. Knowledge of the NHS environment, NHS policies, healthcare workforce regulations, and relevant employment laws. Personal Skills Essential Clear communicator both verbal and written able to translate complex policies or processes into business-friendly terminology Organised and detail-orientated able to manage multiple areas of work effectively, with a high level of attention to detail Be able to embrace, adapt and learn through organisational change. Have great interpersonal and organisational skills Ability to work independently, work well under pressure to meet the demands of the business, allowing flexibility and prioritisation ensuring that issues are escalated where needed Team player works collaboratively within the teams across the organisation Ability to travel for business meetings, events, and project requirements as needed To be compassionate, approachable, caring and a fair and independent voice for the organisation Demonstrates high levels of acting with integrity, ethically and confidentially. Desirable A commitment to continued development, willing to learn new skills and broaden knowledge Person Specification Experience Essential Experience in a People Practice or confidential and sensitive environment Substantial and demonstrable experience of working in an administration environment Experience in providing and maintaining factually correct records of meetings, i.e. minutes along with any associated documents e.g. action logs Experience of managing incoming and outgoing information requirements, handling correspondence/queries which may be complex, sensitive or highly confidential Desirable To have experience working in a health care setting Experience of rostering on behalf of operational teams and an understanding of the challenges that this can bring Experience of aspects of operational people practice, including recruitment and retention, workforce planning, learning and development, reward schemes, personal development and performance management systems Experience in the reference to and application of organisational policies and abiding by employment law and best practice. Experience with managing difficult conversations and scenarios involving people management. Commitment to Values & Behaviours Essential Must be able to demonstrate behaviours consistent with the PCLs Values and Behaviours. Qualifications Essential Educated to GCSE level Qualifications or equivalent Hold an NVQ Level 3 in Business Administration qualification or equivalent demonstrable work experience Desirable To have started or be willing to undertake relevant formal CIPD qualifications Equality & Diversity Essential Able to demonstrate a commitment and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs. Other Requirements Essential Advanced computer literacy with competency in Microsoft Suite including Outlook, Teams, Word, Excel, SharePoint and PowerPoint Proven knowledge of extracting, interpretating and creating presentations of data for different stakeholder levels. Desirable Knowledge of Agenda for Change NHS pay scale banding. Knowledge of the NHS environment, NHS policies, healthcare workforce regulations, and relevant employment laws. Personal Skills Essential Clear communicator both verbal and written able to translate complex policies or processes into business-friendly terminology Organised and detail-orientated able to manage multiple areas of work effectively, with a high level of attention to detail Be able to embrace, adapt and learn through organisational change. Have great interpersonal and organisational skills Ability to work independently, work well under pressure to meet the demands of the business, allowing flexibility and prioritisation ensuring that issues are escalated where needed Team player works collaboratively within the teams across the organisation Ability to travel for business meetings, events, and project requirements as needed To be compassionate, approachable, caring and a fair and independent voice for the organisation Demonstrates high levels of acting with integrity, ethically and confidentially. Desirable A commitment to continued development, willing to learn new skills and broaden knowledge Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name LLR Patient Care Locally Community Interest Company Address Office 2 and 3, Coalville Business Centre Goliath Way Coalville Leicestershire LE67 3FT Employer's website https://llrpcl.co.uk (Opens in a new tab)