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Bookings Advisor - Part Time, Birmingham
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Client:
Jardine Motors Group
Location:
Birmingham, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
b4b6f2d0de95
Job Views:
8
Posted:
26.04.2025
Expiry Date:
10.06.2025
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Job Description:
Short Description
Stratstone Jaguar Land Rover Birmingham North.
22.5 hours per week.
A basic salary of £14,062 with a £2400 bonus, pension, critical illness cover, life assurance, 31 days holiday (including bank holidays) pro-rata, exclusive company discounts on used car purchases, leasing deals, and aftersales services.
Are you ready to drive beyond the possible; to work for an industry game-changer with inspirational people, and the opportunity to thrive in your career?
At Stratstone, our Bookings Advisors are the first point of contact for our customers, attentively listening to their needs and recommending suitable products and services. You’ll conduct outbound calls for service, MOT, vehicle maintenance, and other aftersales-related bookings while building strong relationships with our customers, ensuring their satisfaction is at the heart of everything you do.
Long Description
* The successful candidate will be responsible for creating outstanding customer confidence in the aftersales service offered by Stratstone by ensuring a professional performance and exceptional commitment to customer care.
* The role exists to maximise aftersales profitability by converting predicted service and routine maintenance event call leads into booked retail hours.
* You will operate as a key member of the service team working together to achieve department targets.
* Additionally, you will keep abreast of all Dealer and Brand offers to maximise customer retention and potential upsell opportunities.
* Log all contact, bookings, and customer record amendments accurately on appropriate systems.
* Use every calling opportunity to improve the customer database, establish, and record customer contact preferences.
Experience and Qualifications:
* Previous experience in an Aftersales environment is preferable.
* Have good mechanical awareness or understanding of cars and parts.
* Be flexible and enjoy working in a team environment.
* Committed to delivering an unparalleled level of customer service.
* Excellent communicators, organised, and have great inter-personal skills.
Company Benefits:
As part of our mission to be the best motor retailer as judged by you, we believe in offering a collaborative and innovative environment, free from bias or stereotypes, where everyone can feel comfortable to bring their whole self to work and enable all talent to shine.
When you join Stratstone, you will have the opportunity to develop a fast-moving, progressive career, and take accountability for delivering the highest levels of service. We believe that by identifying your potential and investing in your future, you will develop skills and gain experience that will enhance your career prospects.
In addition to a competitive salary, you will have access to a range of benefits including:
* 33 days of annual leave (including bank holidays) plus your birthday off if it falls on a working day.
* Annual leave purchase & sale scheme and the option to do 2 days of paid charity work per year.
* Enhanced maternity, adoption, and paternity leave options.
* Cycle to work purchase scheme.
* Vehicle purchase schemes across all Stratstone brands and preferential parts, service, and labour rates.
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