I am currently recruiting on behalf of an end user in the North West, and they are looking for a D365FO Support Consultant to join their team on a permanent basis. The role is part office based, so you must either be based in the North West, or willing to relocate. Please see more information below:
Key responsibilities
1. Initial triage of D365 related incidents ensuring the impact and urgency of issues is recorded and understood.
2. Investigation into relevant incidents with a view to identifying root cause and possible workarounds.
3. Monitoring of key batch jobs and scheduled processes to avoid unnecessary disruption to the business
4. Acts as liaison between IT Operations and ERP team, taking ownership of incidents and driving resolution
5. Managing key stakeholder communication, ensuring relevant contacts are up to date with business impacting incidents and progress of investigation
6. Involvement in upgrades and new functionality roll outs
7. Conducting regression testing to ensure there are no additional bugs or issues due to the fixes implemented
8. Performing thorough manual and automated testing on test plans to ensure the application works as intended
9. Provides "Hyper Care" support during project go lives/cut overs
10. Creation of knowledge base articles to assist both support and end users with resolving D365 issues.
11. Contributes to development and bug fixing roadmap to ensure the most busi...