Problem solving skills are required on a day to day basis as the post holder may have to make decisions where the facts are not straightforward and there is conflicting information most likely to occur when assisting helpdesk callers and the HR Services Supervisor and or other team members with complex pay related queries. The post holder will drive innovation and be an advocate for change management, supporting on specific projects and managing the implementation of developments in HR Services. Management of HR Services Team The post holder will be responsible for the day to day management of the HR Services Team including: Defining, allocating, prioritising and monitoring the work and workload of the team, ensuring the team deliver a consistent, high quality service to employees of the Trust.Reviewing the workload of the HR Services team on a daily basis, including pay affecting changes to be processed and the number of queries incoming via the Helpdesk and allocate/re-allocate tasks and duties in accordance with organisational need and payroll timeframes Payroll The post holder, in collaboration with the Head of HR Services, Systems and Compliance oversees the Trust support for the delivery of the outsourced payroll contract including: Delivering agreed Trust payroll processes for both weekly and monthly payrolls.Investigating complex enquiries from employees regarding their pay, providing assistance and advice HR Services Helpdesk Responsible for the maintenance and management of the HR Services Helpdesk, ensuring queries are answered and addressed in a timely and efficient manner, proving first class customer service to those utilising the Helpdesk. Hold the HR Services Team to account for performance against customer service KPIs for the timely resolution of queries raised to the Helpdesk Temporary Staffing Oversee the provision of support for the management of temporary staff including: Working closely with the Temporary Staffing Lead to ensure the provision of an efficient service, enabling placement of sufficient numbers of appropriately trained bank and agency staff to meet the temporary additional staffing needs of the Trust.Assisting MKUH bank staff to book shifts and resolve timesheet/payroll queries Training Provide training and guidance to all MKUH staff (Executive Directors through to staff on the ground) on the use of HR Systems, including ESR Create, plan and deliver live and pre-recorded training presentations to small groups of staff across the organisation (1-20) and as required within the HR team HR Systems Lead on the maintenance and usage of HR Systems including: Interrogating HR Systems (ESR) to access data as required Reviewing HR Systems (ESR) data to ensure it is accurate and robust, identifying data anomalies and instigating corrective action as necessary Other Duties Supporting any HR Services projects as and when required either directly or by allocating appropriate resources from within the HR Services Team Support the resolution of complex employee queries & complaints that are escalated through the HR Services Team, meeting and communicating with employees and managers as required to support resolution Please refer to the Job Description for further details We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity and embracing inclusion. We welcome applications from everyone interested in working for us. MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices. We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received. MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology. By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers. Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.