Job Description
Closing date: 16 February 2025
Recruitment Partner: Matt Haywood - matt.haywood@boots.co.uk
About the role
This is an exciting time to join Boots Opticians as we accelerate our journey to digitise and simplify our store operations. Our Central Operations function is the vocal point for all our stores and staff that serve our customers daily. Whether it be liaising with stores for equipment needs or stock, to supporting customers with queries and questions that they may have.
As Central Operations Manager, you will lead the day-to-day operational processes and compliance for our stores, shaping and defining how we flatten and remove obstacles for our store teams, enabling them to spend more time with customers.
About the opportunity
This role sits within the Boots Opticians Central Operations function, reporting into the Head of Operations.
Key responsibilities of the role include:
* Creation and delivery of Operational continuous programme, simplifying tasks and automating processes
* Work closely with Area & Store Managers to lead and embed operational change, identifying further opportunities to become a simple & efficient business through an ‘outside-in’ mindset
* Own Operational guidance, risk assessments and self-audit governance on behalf of the business
* Oversee all business operational communications including ownership of the BCP plan
* Own optical testing equipment spends strategy and budget for core stores, ensuring value for money on the end-to-end life cycle, including maintenance providers, contract management, KPI & SLA deliverables, and ensuring testing kit is available 100% of the time in store
What you’ll need to have:
* A burning passion for making life simpler and easier for our store teams through the use of technology & automation to digitise and remove operational tasks
* A hunger to challenge the status quo, curiosity to understand the ‘how & why’ and courage to ‘give it a go’
* Recent and up-to-date Opticians store experience, with a healthy dissatisfaction for manual processes and paper
* Understanding of optical equipment requirements and experience of account/vendor management
* Strong attention to detail, excellent organisation & planning skills, and be an effective verbal & written coordinator
Our benefits:
* Boots Retirement Savings Plan
* Discretionary annual bonus
* Generous employee discounts
* Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
* Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.
* Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.
Why Boots Opticians
At Boots Opticians, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. Join our team and let’s see what’s possible when we change for the better.
What's next
Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
Business Area: Opticians
Function: Retail & Central Operations
Keywords: Head of, Senior management, leadership, management
Hours per week: 37.5
Region: East Midlands
County: Nottinghamshire
Country: UK
Address: Recruitment Service Centre (D94), Thane Road, Nottingham
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