Changing lives through travel
Read on to fully understand what this job requires in terms of skills and experience If you are a good match, make an application.
At G Touring we're passionate about travel and we love exploring the world with our customers. Our goal is to make a difference in the destinations we travel to. G Touring operates two market leading touring brands, Travelsphere and Just You. Travelsphere has been discovering the world with its customers for nearly 60 years whilst Just You is a dedicated solo brand operating for over 20 years. G Touring is built on the mission of Changing People's Lives Through Travel.
Leading the way in guided touring holidays, Travelsphere takes its customers all over the world and is centred around the customers' shared experiences. Just You's collection of worldwide guided touring holidays has been designed exclusively for solo travellers and we help all our customers to have unique experiences and create memories that will last a lifetime.
G Touring is the touring division of Bruce Poon Tip's group of companies, which also include G Adventures and Tru Travels. Our mission is change lives through travel and we do that through our Cares programmes that runs alongside our not-for-profit partner, the Planeterra Foundation to ensure that the communities we visit benefit from tourism.
Product Portfolio Manager
Location : This role is based in our office in Market Harborough.
Working Hours: Full-time permanent role working 37.5 hours per week 09:00 am-17:15 pm Monday to Friday with 45 minute lunch break.
Purpose of the role:
You will report to the Head of Productwithin the Product Team. You will oversee the Product Team projects ensuring they are delivered to agreed timelines, standards, and budget. This role gives you the opportunity to really make a difference by ensuring our exciting product range is first to market, properly contracted and advertised.
In this role you will:
Manage the Product Portfolio to ensure that each Product Manager has clear milestones for delivery of their portfolio. Manage key stakeholders and build effective relationships to ensure all projects are delivered to deadline, agreed standards and budget.
Act as the lead co-ordinator for the E-Commerce, Marketing and Sales teams to ensure all information provided is accurate and clearly communicated.
Work with the Product Managers to develop a consistent approach to Product development and management processes.
Represent the Product Team in development meetings to ensure any changes/projects impacting Product are flagged, to communicate to the team and plans developed to recognise such.
Work with the Operations Team to ensure that improvements & changes to products are actioned quickly and effectively.
Act as the lead co-ordinator within Product on customer service / complaints. Ensure that responses meet agreed Service Level Agreement requirements.
Act continuously on customer feedback to maximise the customer experience.
Gathering insight to make recommendations for future improvements.
Manage your own Product Portfolio ensuring effective purchasing, maximising cost savings whilst on customer service standards.
To be successful you will:
Have strong organisational and facilitation skills.
Have experience of managing your own product portfolio.
Be able to manage key stakeholders of all levels effectively.
Always put the customer at the heart of everything you do.
Be solution driven, with a “can do” positive attitude.
Be multilingual – Advantageous but not essential. Italian speaking preferred.
Have a desire to deliver excellence in service and challenge the “norm”.
Excel in getting the best out of others.
Have experience in managing budgets.
Take ownership for your actions.
Be planned and organised and deliver to time and to budget.
A role model to other managers in the business.
Be yourself and bring the best version of yourself to work every day.
What's it like to work here?
Our culture is more than just some words on paper. It's who we are: how we think, what we value and how we behave. It drives us to be better for our customers and our team, and to ensure an inclusive and forward-thinking workplace for all.
Why work with us?
Be part of something greater than yourself.
We're all about “you” being the best you can be and we want you to be yourself too.
You'll have access to Vocational Learning Support
Every year the opportunity of a “Learning Journey” to learn about our holidays and to meet our customers
Up to 5 dedicated learning days towards your Vocational Learning or Learning Journey.
Freedom to accelerate / drive change
A genuine ‘one team' approach where everyone counts and everyone is welcome at G Touring.
We offer you:
A competitive salary.
Generous holiday allowance – 25 days plus Public Holidays. You can also purchase additional leave up to 1 of your normal working week.
Every year you will get your birthday as an extra day of paid leave.
Supporting the local community is an important part of our ethos, so we offer you the opportunity to spend one of your normal working days supporting a ‘registered charity'.
If you are a care supporter for someone with a long-term illness, we will support you with up to 6 working days per annum (pro rata for part-time team members) in any rolling 12-month period.
‘Cycle to Work Scheme' to support the purchase of a cycle to use for your commute.
Employee Assistance Programme – 24/7 GP consultation via phone or video plus support services for your health and wellbeing to include support with your mental health, finances, fitness, dietary requirements and life event support.
Life Assurance – 4 times your salary for death in service for your nominated beneficiaries.
Holiday discounts for yourself, friends and family.
Travel industry benefits.
Medicash - Healthcare cash plan provider.
Opportunity of flexible working, if you want to change your hours for a period of time during your career.
Hybrid working - 2 days or 50% of your hours if you are part time to work from home for non-customer facing roles.
If you think this sounds like the right business for you and fulfil the criteria above, then please click 'Apply' now as we wouldn't want you to miss the opportunity to become part of our team and to experience our unique culture.
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