Job summary An exciting opportunity has arisen to increase our administration team within the Derbyshire Pathology Blood Science Unit. We are currently recruiting a Full time Blood Sciences Clerical Officer to provide comprehensive, flexible, and highly efficient support to the department using a range of knowledge and skills. We offer an exciting and varied role with lots of opportunities to develop the successful candidate. You will be working alongside Clerical Officers, Supervisors, Biomedical Scientists and Clinical Scientists and various other clinical and non-clinical staff to provide a high standard of administrative support across disciplines within the department. Successful applicants will need a broad range of administrative skills in particular: Previous experience of working in an administrative role Excellent organisational and communication skills A good standard of customer care skills Confident and polite telephone manner Processing data/information Knowledge of various IT systems If you have the skills, enthusiasm and ambition to join our team we would like to hear from you. Main duties of the job To act as first line contact in response to customer enquiries for patient results and other general enquiries. To response to all enquiries in a polite and helpful manner, directing enquiries where appropriate. The accurate and timely input of patient details and testing information onto the laboratory computer system. To contact requesting sources when patient information is incomplete or ambiguous. To phone, when instructed, abnormal or urgent results back to the requesting source. To interrogate the hospital Lorenzo/Dart system, as required, for additional patient information to ensure the accuracy of data entered onto the laboratory computer system. The accurate and timely distribution of all laboratory reports back to their requesting source. To follow all stated Standard Operating Procedures within the section. To maintain standards of confidentiality, security and safety in line with national and local guidelines. To file completed requests for later retrieval. To discard old requests appropriately to maintain patient confidentiality. To input results of work referred to other hospitals onto the laboratory computer system prior to authorisation of the report by a senior member of staff. Closing date of applications: 21 November 2024 Interview date: 05 December 2024 About us As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work. In return we will offer: Development opportunities, both professional and leadership development On-going support from recruitment to when you join our team and beyond. Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes Key Facts: We see on average 4810 OP appointments a day. We are the 4 th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week. An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country. Our hospitals admit an average of 195 emergency patients daily. Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres. We are one of only 7 Trusts nationally with more than 50 operating theatres. We carry out more than 140 elective procedures each working day. UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff. Date posted 08 November 2024 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year pro rata pa Contract Permanent Working pattern Full-time Reference number 320-CDCS-3311 Job locations University Hospitals of Derby and Burton NHS Foundation Trust Uttoxeter Road Derby DE22 3NE Job description Job responsibilities Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account. Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorship Impacts of the changes to the UK immigration policy | NHS Employers Job description Job responsibilities Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account. Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorship Impacts of the changes to the UK immigration policy | NHS Employers Person Specification Qualifications Essential GCSE Maths & English 3-9(A-D) or Equivalent Qualification Desirable IT Qualification Knowledge and Experience Essential Demonstrable Experience working in an Office Environment Experience Essential Telephone customer service experience Person Specification Qualifications Essential GCSE Maths & English 3-9(A-D) or Equivalent Qualification Desirable IT Qualification Knowledge and Experience Essential Demonstrable Experience working in an Office Environment Experience Essential Telephone customer service experience Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name University Hospitals of Derby and Burton NHS Foundation Trust Address University Hospitals of Derby and Burton NHS Foundation Trust Uttoxeter Road Derby DE22 3NE Employer's website https://www.uhdb.nhs.uk/ (Opens in a new tab)