Job Title: 2nd Line Engineer
Location: Chester, Cheshire
Salary: £31,000 - £36,000 DOE
Our client, a growing IT solutions provider, is looking for a 2nd Line MSP Engineer to join their team. Dedicated to delivering exceptional technology and customer service that offers network management, cybersecurity, cloud solutions, and IT support to SMEs across Cheshire and the North West.
Day-to-day:
1. Provide 2nd Line IT Support to a range of clients via remote tools, calls, and emails.
2. Handle escalations from the 1st line team.
3. Assist in maintaining on-site servers including AD servers.
4. Manage and support VoIP technologies.
5. Support disaster recovery and backup systems.
6. Provide advanced troubleshooting and resolution for network and system issues.
7. Manage, configure, and maintain client infrastructure, including servers, networks, firewalls, etc.
8. Assist with 3rd line engineers to deliver IT strategies.
The ideal candidate will have experience with:
1. Active Directory & Group Policies.
2. Office 365 & Applications.
3. On-prem Servers - Management (AD Servers/remote desktop servers).
4. Backup Solutions / Disaster Recovery.
5. Cloud technologies and/or migrations - AWS / Azure / Entra.
6. Networks - Routers, Switches, Firewalls.
7. VoIP / Telephony Systems.
Benefits:
1. Certification investment & training.
2. Monthly and annual recognition awards.
3. Workplace Pension Scheme.
4. Overtime available.
If the role sounds like something you are interested in and you have the required skills, then please apply ASAP for immediate consideration.
Keywords: IT Support Engineer, 2nd Line IT Support, 2nd Line, Technical Support Engineer, IT Technician, Field Engineer, Technical Support Engineer, MSP Engineer, Senior IT Engineer.
In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
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