If you are interested in this opportunity, please email your CV to recruitment@alcove.care
About Us:
Alcove is a market leader in care technology, revolutionising the social care sector by using digital, sensor-based technologies to keep elderly and vulnerable people safe while maintaining their independence. We work closely with local authorities, the NHS, housing associations, and sheltered accommodation providers to provide connected care technology, allowing us to monitor the health and well-being of individuals remotely, ensuring early detection of any potential issues.
Role Overview:
We are seeking a Care Technology Installer to join our team in Greenwich. You will be responsible for installing, maintaining, and demonstrating our care technology in customers' homes and care facilities. As part of your role, you will be working closely with families, social workers, local authorities, and the Alcove team to ensure that each technology solution is tailored to the needs of each individual. Safeguarding and providing excellent customer support, particularly to elderly and vulnerable individuals, is essential in this role.
What You Will Be Doing:
1. Deliver, collect, install, demonstrate, repair, and maintain care technology in clients’ homes and care homes.
2. Conduct all administrative tasks related to installations on-site or before the next installation.
3. Test and set up technology at least a day prior to installation.
4. Complete a minimum of 5 installations/visits daily after training.
5. Travel to installation locations using your own vehicle.
6. Provide support to people of all ages, helping them maintain their health and wellbeing, particularly after hospital discharge or to avoid additional care needs.
7. Assist unpaid carers in continuing to care for their loved ones by providing technology-based support.
8. Manage and maintain stock, including moving and tracking equipment via a barcode scanning system.
9. Carry out risk assessments and offer guidance to ensure clients' safety and wellbeing, referring to other services as necessary.
10. Respond to emergency requests and ensure clients are safeguarded, alerting other services or contacts when required.
11. Maintain accurate documentation for all installations, emergencies, handovers, and activities.
12. Handle equipment enquiries, arrange for repairs or replacements when needed.
13. Collaborate with internal and external agencies to provide emergency support.
14. Provide training and ongoing support to new staff, ensuring they understand and use the technology effectively.
Minimum Requirements:
1. Interpersonal skills: Ability to build rapport and listen attentively to clients and family members.
2. Teamwork and flexibility: You’re a team player, adaptable to changing needs.
3. Communication: Strong verbal and written communication skills.
4. Organisation and time management: Ability to prioritise tasks efficiently in a fast-paced environment.
5. Driving and mobility: A valid driver’s license and access to your own vehicle are essential.
6. Judgement and prioritisation: Ability to make decisions and categorise tasks based on available information.
7. Self-starter: Ability to work independently and manage your workload effectively.
8. Experience (personal or professional) working with older adults or disabled individuals.
9. Experience in domiciliary care.
10. Passion for technology and its potential to improve lives.
11. Knowledge or experience working with healthcare professionals and partner organisations.
12. Experience working in community settings and with challenging/emotional cases.
13. Understanding of safeguarding practices and working with vulnerable individuals.
In this role, safeguarding is a critical component of your daily responsibilities. You will be supporting elderly and vulnerable individuals who may have complex health and social needs. It’s vital to remain vigilant to any signs of abuse, neglect, or exploitation and to act in the best interests of the individuals in your care. You will receive safeguarding training and support, ensuring that you are always prepared to respond appropriately to any concerns or emergencies. Due to the nature of the role, all successful applicants will be required to complete a DBS check.
What We Offer:
1. Competitive salary and benefits package.
2. Full training and support provided to help you succeed in your role.
3. Opportunity to make a real difference in the lives of elderly and vulnerable individuals, helping them live independently and safely.
How to Apply:
If you're passionate about supporting vulnerable individuals and have the skills and drive to succeed in this role, we’d love to hear from you! Please apply by submitting your CV and a cover letter outlining your relevant experience.
Please send your CV to recruitment@alcove.care
Job Types: Full-time, Permanent
Pay: £27,000 per year
Work Location: On the road
Schedule: Monday to Friday
Licence/Certification: Driving Licence (required)
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