Job Title: IT Analyst
Location: Wakefield
Salary: £27,000 per year
Job Overview:
We are seeking a highly motivated and detail-oriented IT Analyst to join our dynamic IT team in Wakefield. As an IT Analyst, you will be responsible for supporting and optimizing IT systems, ensuring the smooth operation of the company's technology infrastructure, and providing technical assistance to end-users. You will play a vital role in troubleshooting, system maintenance, and implementing improvements to enhance operational efficiency.
Key Responsibilities:
System Support: Provide 1st and 2nd line technical support for IT systems, ensuring timely resolution of issues.
Troubleshooting: Identify and resolve hardware and software problems in a quick and efficient manner.
Network Management: Assist in the monitoring and maintenance of network systems, ensuring reliable connectivity.
User Assistance: Offer technical support to employees, guiding them through system setups and addressing queries related to hardware, software, and network issues.
System Updates & Maintenance: Ensure all systems, software, and applications are updated and functioning optimally.
Documentation: Maintain clear documentation on IT systems, troubleshooting processes, and common issues.
Continuous Improvement: Identify areas where IT systems can be improved and help implement solutions to enhance productivity and efficiency.
Compliance & Security: Ensure all IT operations follow security...