Responsible to the Area Lead Midwife for the provision of efficient, confidential and effective general administration support within Maternity Services.
The post-holder will be the initial point of contact for users of the Service, providing a professional approach when dealing with enquiries and directing them appropriately.
Undertake a wide range of administrative and clerical duties in respect of providing Maternity care to the population of Rotherham, ensuring recording and monitoring of patient records are in line with service specifications for the service.
Support Maternity staff, ensuring good communication is maintained at all times to provide a high-quality service for service users.
Main duties of the job
Answer and deal with telephone enquiries which may be of a confidential nature and deal with visitors, requiring tact and diplomacy. Provide an efficient administrative service covering a wide range of duties. Pull patient notes and ensure these are tracked using the appropriate systems. Input/retrieve information using databases as required. Liaise with staff of all disciplines within the multi-agency team to ensure the smooth running of the service. Maintain good communications with medical staff and others regarding patient information.
Required to purchase equipment as necessary. Follow Trust and Departmental policies and procedures. Will be required to rotate between labour ward and Wharncliffe Ward depending on departmental needs. Use a number of different IT systems to carry out the above including Meditech, SystmOne, and Agresso.
Maintain an effective filing system and ensure appropriate administrative processes are in place and updated in line with changes. Provide clerical support to the Department including scanning, photocopying, and circulation of information. Conduct stock checks and replenishment. Keep accurate and complete records in line with legislation, policies, and procedures.
About us
The Rotherham NHS Foundation Trust (TRFT) is a combined acute and community Trust serving our local population of around 270,000 people. Our vision is to always act the right way and be proud to provide exceptional healthcare to the communities of Rotherham.
As a Trust, we are on a journey to excellence, and our people and culture are at the heart of everything we do for patients. In the latest NHS Staff Survey, we are the second most improved Trust in England for "Would you recommend the Trust as a place to work?", and we were one of the most improved for staff engagement overall.
But don't just take our word for it; each year hundreds of colleagues receive nominations for our Excellence and Proud awards, showcasing our brilliant people and recognizing their achievements. Our people make a difference to the lives of patients every day, and we are proud of the improvements we are making.
All of our 5,100 colleagues are key to our improvement journey, and we are continuing to improve our services by upholding the Trust's values of Ambitious, Caring, and Together. If you are passionate about making a difference, then please apply to join us on our journey to excellence.
Job responsibilities
Please see attached the job description and person specification for the full details about the role and the responsibilities.
Person Specification
Knowledge
* Experience of carrying out administration work and providing secretarial support.
* Experience of working in a busy office environment.
* Working knowledge of internet/intranet and e-mail.
* Working knowledge of Local IT Systems including Meditech.
Qualifications
* Good standard of education to a minimum of GCSE.
* High standard of word processing skills to RSA III word processing or equivalent.
* Qualifications in Access databases and/or Excel spreadsheets.
* Working towards NVQ Level 3 Customer Service/Business Admin or the equivalent.
Experience
* Within the relevant area.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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