Manager
A leading organisation based in Belfast are currently seeking an experienced Manager to join their team.
This is a Full-Time, Permanent position.
Working hours: 5 days a week: Monday to Friday: 9am – 5pm (37.5 hours) – except for one Saturday and one Sunday per month.
With a salary of £32,000 - £35,000 per annum (dependent on experience).
Job Role:
You will be responsible for overseeing every aspect of the smooth day to day running, from ensuring compliance and financial sustainability to fostering a culture of high standards and continuous improvement.
Essential Criteria:
* Level 5 Education.
* Experience working in a sheltered and/or supported housing and/or health & social care environment.
* Minimum of 5 years’ experience managing teams.
* Demonstrable experience of Rota Management.
* IT proficient with the use of Microsoft Office to include Outlook, Word and Excel.
* Excellent communication skills both written and verbal – with the ability to communicate with stakeholders at all levels.
* Driving licence and access to a car.
Main Duties and Responsibilities:
* Dealing with enquiries from prospective customers and advocates, arranging and carrying out viewings.
* Assessing and admitting prospective customers, in line with Allocations and Letting policy.
* Identifying any funding available and assisting with completion of relevant paperwork.
* Completing support plan and risk assessment for incoming customers and ensuring they are a thorough assessment of individual support needs and are reviewed and updated as required.
* Ensuring the understanding of the licence/occupancy agreement, handbook, charges and relevant policies and procedures by incoming customers.
* Ensuring the physical, social, intellectual, spiritual and emotional needs of customers are catered for, enabling a high degree of independence, whilst encouraging customers to participate in daily activities so they remain emotionally and intellectually stimulated.
* Arranging interval follow up meetings during settling in period and ongoing to identify any issues or concerns.
* Identifying and monitoring the needs of customers through effective communication with House Managers, volunteers as appropriate.
* Dealing with complaints from customers in accordance with the Complaints policy.
* Maintaining regular and effective contact with prospective customers who are on the waiting list keeping them updated on possible vacancies.
* Liaising with house managers, volunteers and partners about the development of social activity programmes to ensure activities fulfil the organisations values and policies.
* Developing an annual programme of marketing events that promote the services and mark key dates in the organisations calendar.
* Proactively seeking to attract new customers to fill voids within the turnaround period, ensuring high occupancy levels are maintained.
* Ensuring all purchases, events and activities in your area are within allocated budgets, and variances are highlighted, and remedial action is agreed.
* Ensuring you and those you directly line manage comply with finance procedures and policies.
* Provide effective leadership to all staff, empowering and delegating effectively, communicating clear priorities and create a working environment where staff take pride in their work, demonstrate personal responsibility and commitment and embrace improvement through change.
* Managing the implementation of the sickness, annual leave and disciplinary procedures for supervised staff and carrying out escalation meetings where required.
* Ensuring that the rota is fully covered at all times and sign off weekly timesheets to ensure accurate recording of payroll.
* Create a working environment where the health, safety and welfare are understood and taken serious by all.
* Investigate and respond to complaints in line with the complaints policy to identify and implement ways the service could be improved.
* Develop effective relationships with partners, attending external meetings as appropriate, to ensure the service continues to develop to meet stakeholder and standard requirements