Job summary
A new and exciting opportunity has arisen to join theDigital Support Services team as a Digital Assets Team Leader at The MidYorkshire Teaching NHS Trust.
The post holder will supervise the Digital Asset Management team to support delivery and effective usage of assets throughout the asset lifecycle and be the conduit for requirements and reporting.
Main duties of the job
The post holder will be required to provide a service toDigital Services and the wider Trust with the procurement and installation ofhardware and software as required; supporting a range ofinfrastructure and equipment, desktops, laptops, monitors, computers onwheels, and other mobile devices.
The post holder will deliver excellent customer service toall users within the Trust providing advice and guidance on a range of ITequipment ensuring the teams for which they are responsible deliver the samelevel of service.
We are looking for a friendly, self-motivated andenthusiastic individual who has excellent organisational and time managementskills and has proven ability to deliver high-quality, customer-focussed digital support.
Experience of working in a high-pressured IT serviceenvironment managing and delivering asset management, with the ability tocommunicate with confidence to staff and customers at all levels, would beadvantageous.
About us
We provide care and support to over a million people inWakefield and Kirklees in their homes, community settings and across ourthree hospital sites at Pontefract, Dewsbury and Pinderfields (Wakefield).
Always striving for excellence, we are at the forefront ofinnovation and research, and we invest in teaching and the development of ourworkforce.
We live by our values of caring, improving, being respectfuland maintaining high standards. We listen and learn because we aim to make MidYorkshire the best place to work and receive care.
We value diversity and welcome talent and enthusiasmirrespective of age, disability, neurodivergence, sex, gender identity andgender expression, race or ethnicity, religion or belief, sexual orientation,or other personal circumstances including providing unpaid carers support tosomeone with a health and care need. As ethnic minority groups, members of theLGBTQ+ community, and people with a disability/neurodivergence are currentlyunder-represented across the organisation, we encourage applications frommembers of these groups. We have policies and procedures to ensure allapplicants are treated fairly and consistently.
We are proud of our staff networks - who offer valuableguidance and feedback from those with lived experience.
We have a clear vision and you could be part of this! Ifyou share our values and you want to make a difference to the lives of ourpatients and their families and carers, we would love to hear from you.
Job description
Job responsibilities
Key Responsibilities
1. Undertake all activities associated with the supervision ofthe Digital Asset Team co-ordination and supervision of the team,staff absence, 1-1s, appraisals, and mandatory training compliance.
2. Assist with the management of the asset lifecycle fromrequirements definition to procurement, operation, and disposal, in line withcurrent Waste Electrical and Electronic Equipment Regulations and InformationGovernance.
3. Ensure that all IT assets are tracked, clearly identifiableby location and user and all audit requirements are supported, ensuring DigitalServices teams comply with asset management requirements.
4. Administer, monitor and maintain the configurationmanagement database, ensuring accuracy of the asset inventory.
5. Monitor asset performance throughout their lifecycle andmake recommendations for adjustments.
6. Maintain and monitor the Asset Management CMDB to determine effective use of equipment throughout the Trust.
7. Assist with the management of software assets, ensuringcompliance of licences and policy requirements.
8. Support the incident, problem, and release managementprocesses.
9. Plan and organise the day to day work of the Digital Assetsteam, adjusting as necessary to variance of workload.
10. Provide advice and guidance to the Digital Asset ManagementTeam to ensure a high standard of customer service and support is maintained.
11. Support the development and maintenance of the ServiceCatalogue.
12. Follow change management procedures and advise on any issuesappropriately.
13. Support the production of IT Service Management informationand Key Performance Indicators.
14. Monitor the ordering of equipment on the Trusts financialsystem.
15. Liaise with suppliers in line with the Trusts IT AssetManagement Policy.
16. Receive complex and detailed information ensuring theinformation is interpreted and disseminated within own team.
17. Provide advice and guidance to all Trust Staff on IT andtechnical equipment explaining more complicated and complex information in away that staff will understand.
18. Work closely with the Digital Assets Manager to provide aneffective and efficient digital service.
19. Participate in the recruitment and selection of new staffwithin the Digital Asset Management Team.
20. Contribute to the onboarding of new staff through theprovision of mentoring, guidance and training as necessary.
21. Manage, monitor and evaluate team and individualperformance, through the analysis of data and creation of reports, to ensureefficient service delivery to customers monitoring of priorities,performance, and service level targets, allocating work as necessary.
22. To act as an escalation point and assist in the resolutionof technical and operational issues.
23. Report to the Digital Assets Manager with regards toworkload, work assignment and associated issues. Working on own initiative, toagreed objectives prioritising own workload and responding to ad hoc requestsas necessary.
24. Ensure effective and efficient customer service ensuring anymatters escalated are dealt with promptly and professionally.
25. To contribute to the delivery and deployment of the widerange of equipment used by the Trust including but not limited to desktops,laptops, desk phones, android and IOS devices mobile phones, iPads etc.and associated software and peripherals throughout the Trust.
26. Provide advice and guidance on device replacement and costas necessary.
27. Implement policies and procedures in own area development of Standard Operating Procedures, work plans and training plans as required, proposingpolicy or service changes beyond the immediate team.
28. Contribute to the IT Asset Management policies and processes IT Asset Management and Mobile Phone policies.
29. Work in conjunction with other Digital services teams in thesuccessful delivery of projects, managing IT systems and hardware deployment,testing, or upgrading as required.
30. Write and maintain IT documentation, ensuring records in theITSM tool are up to date.
31. Responsible for the correct and safe use of expensive andspecialist IT equipment within the Digital Asset team.
32. Provide assistance to, and work closely with, all teamswithin Digital Services.
33. Participate in projects, testing of new systems, evaluatingand reporting on new IT hardware and software, attending appropriate projectteam meetings as necessary, acting as specialist lead in own area.
34. Contribute and participate in team projects relating tocontinuous service improvement of the Digital Asset Management Team and widerDigital Support Services teams.
35. Provide advice, guidance and training to other team memberssharing and documenting own knowledge and experience.
36. Represent the team in departmental meetings, presentinginformation and data from own area of expertise.
37. Assist with the requirement to carry and move equipment across Trust sites.
38. Undertake driving of the departmentalfleet vehicle in accordance with the Trust transport rules and conditions.
39. Undertake any other reasonable duties as required.
Person Specification
Experience
Essential
40. Asset Management and Technical Support Experience.
41. Customer Service Experience.
42. Basic networking concepts ( TCP/IP).
43. Management of incidents and problems to resolution.
44. Management of staff with disparate skills.
45. Experience of managing and motivating a team.
Desirable
46. Health Service and/or public sector experience.
47. Experience of working with Mobile Device Management solutions.
48. Experience of working within the ITIL methodology.
49. Supplier management experience.
Knowledge
Essential
50. Proven knowledge of Microsoft Environments, Operating systems and applications.
51. Proven knowledge of IOS and/or Android devices.
52. Knowledge of Microsoft Server technologies, Active Directory, SCCM, O365.
53. Up to date knowledge of WEEE regulations.
54. A thorough understanding of confidentiality and data security.
Desirable
55. Knowledge of NHS Applications / Systems.
56. Knowledge of Information Governance and Data Protection
Qualifications
Essential
57. 5 GCSEs or equivalent including Mathematics and English.
58. Degree in relevant specialist subject or equivalent experience.
59. Current ITIL foundation certificate (or willing to work towards).
Desirable
60. Relevant industry standard qualifications.
61. Certificate in management.
Skills and Abilities
Essential
62. Excellent customer service skills.
63. Competent in the use and support of Microsoft products.
64. Ability to work in an unpredictable work pattern where frequent concentration is required.
65. Ability to prioritise own workload as well as others and motivate teams through change.
66. Ability to work on own initiative, to prioritise and plan workloads of oneself and others.
67. Ability to negotiate and influence.
68. Attention to detail.
69. Effective team player.
70. Advanced keyboard skills.