Job Role
Aftersales, Service, Parts & Workshop
Dealership: Audi Coventry
Employment type: Full-time
Ref: 31944
Salary: Excellent basic salary with OTE of £34,000 plus car and benefits
Contract type: Permanent
Workplace type: On-site
Job Introduction
We are recruiting for a Service Advisor to join our Audi Dealership in Coventry. The hours of work are Monday - Friday, 08:00 - 18:00 as well as working Saturdays on a rota basis.
You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment. Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and upselling our full range of services.
Role and Responsibilities
* Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload.
* Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
* Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.
* Liaising with the Workshop, Parts and Sales department to ensure customers' vehicles are ready on time.
About you
* You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers.
* A well-presented individual with a desire, attitude and character to succeed.
* Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives.
* You will have good organisation and administrative skills; knowledge of dealer management systems would be an advantage but is not essential.
* Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.
What we offer
* 25 days holiday plus bank holidays.
* Company Pension.
* Wellness Programme.
* Sick Pay.
* Group life insurance.
* Staff discount on car servicing.
* Listers Benefits – discounts on retailers, restaurants, cinemas & holidays.
* Long service and loyalty incentives.
* Staff referral scheme.
* In-house, manufacturer & professional qualifications.
* Free Parking / On-site Parking.
* Company Events.
Why Listers?
Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK. Our success has been a product of the fantastic people that work for us. We support employees in all areas of the business, whatever your aspirations might be, so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today.
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