Support the day to day operation of the Café by delivering exceptional standards of Food Service, Customer Service and Hygiene. Offer excellent customer service through effective product display and presentation, in order to meet Hollybush Garden Centre sales targets and objectives. Rota: - Various Shifts starting from 8.30 - 5.30, weekend and bank holiday availability is essential. Main responsibilities: Good oral communication skills. Ability to communicate with both customers and colleagues at all levels of seniority and liaise effectively with other internal departments. Good interpersonal and customer facing skills, able to empathise, maintain professionalism, display patience and politeness within a sometimes pressurised environment. A conscientious, flexible and ‘can do’ working style. Confidence to deal with difficult situations and to know when appropriate to seek guidance from line manager, Proven drive and enthusiasm for retail sales with a desire to update product knowledge and skill set where required. Good security awareness and understanding of the vulnerability of stock within a retail environment. Good attention to detail and ability to recognize the benefits of effective merchandising. Good team working skills and ability to work with minimal supervision. Desirable Skills: Level 2 food hygiene. A working knowledge of a Café in a quick service environment. Previous experience of working within a team environment. Experience of working in a customer facing environment Customer service: Always smile and be approachable. Answer telephone. (3-rings) Personal service is essential, familiarise yourself with the location of all produce and ingredients. Take customer orders and enquiries, and always follow them up. Allocated Area Upkeep: Always keep your area clean and tidy Inform a manager when your produce is low. Stock check your area every day. Inform a manager of any broken crockery or machines/facilities. End of day checks. Returns/Guarantees: All damaged stock from suppliers are to be noted on a delivery note and photos taken. Day to day operations: Keeping to all procedures and asking for advice if unsure. Food Safety: Ensuring cleanliness procedures for all facilities are adhered to, and keeping all facilities in excellent working condition. Understanding cross contamination and ask for more training if required Always keeping up-to-date with Allergy procedures. Understanding the rules on chilled storage, displaying chilled food and chilling down hot food. Cooking safely with correct measures in place, including re-heating and hot holding. Chemical Control: Keeping to correct procedures for use of chemicals, understanding how to use them, where to use them & storing them correctly. Pest control. Operations: Opening and closing checks every day. Making sure all relevant record charts are kept up-to-date and signed. Keeping up-to-date with regular training.