Hotel: London Park Lane (LONHB), One Hamilton Place, Park Lane, W1J 7QY
At InterContinental London Park Lane, we are currently looking for a Housekeeping Porter to join the team with an immediate start.
Welcome to InterContinental London Park Lane
Located at one of the capital's most prestigious addresses, our hotel redefines traditional luxury, offering a blend of modernity and flexible sophistication in the heart of Mayfair. Inspired by its scenic views overlooking two Royal Parks, our establishment boasts elegant natural interiors and award-winning seasonal cuisine.
We are seeking a dedicated and detail-oriented Housekeeping Porter to ensure the smooth operation of housekeeping services by efficiently responding to guest requests, maintaining cleanliness, and supporting the housekeeping team in various tasks including linen and laundry. This role requires a courteous and professional attitude, multitasking in a fast-paced environment, and a commitment to excellence.
Key Responsibilities
* Respond promptly and efficiently to guest requests with a courteous and professional attitude.
* Maintain and monitor stock controls in pantries, ensuring supplies such as linen and cleaning materials are replenished to outlined stock levels.
* Deliver items such as duvets and pillows to guest rooms, as well as maintaining service area supplies.
* Ensure all service areas, lifts, and areas under your control are kept clean, tidy, and maintained to the highest standards.
* Remove rubbish, dirty crockery, glassware, and other items from service areas as needed.
* Assist in the training and onboarding of new porters as required.
* Handle and resolve housekeeping-related inquiries and requests professionally.
* Be flexible to cover various housekeeping roles and eager to develop within the team.
Skills and Attributes
* Ability to work efficiently in a fast-paced, high-pressure environment.
* Strong multitasking and organizational skills.
* Excellent communication skills and the ability to listen to and adapt to the needs of guests and team members.
* Professional and courteous demeanor with a focus on guest satisfaction.
* Keen attention to detail and commitment to maintaining high cleanliness standards.
Previous experience in a housekeeping or porter role is an advantage but not essential, providing you have a proactive and positive attitude towards teamwork and development and have flexibility with work schedules, including weekends and holidays, as required.
Join us and become a valued member of a team that strives to provide exceptional service and create memorable guest experiences.
We are committed to offering our Housekeeping Porter a competitive salary of £15.33 per hour (31,886.40 annual salary), paid overtime and great IHG perks including:
* Free meals on duty.
* Amazing discounts for our hotels and restaurants around the world for you and your friends & family.
* 50% discount in our F&B outlets.
* Discounts from over 15,000 stores with our Hapi benefits scheme.
* Exclusive local discounts at various establishments.
On top of these great benefits, we also provide:
* 28 days holiday each year, including bank holidays, increasing up to a maximum of 33 days (Pro Rated).
* Company sick pay and life insurance for every employee.
* Professional career development with our IHG Leadership programs plus access to our digital online learning platform and numerous other learning and development opportunities.
* We provide every employee with company sick pay and life insurance.
* Professional career development with our IHG Leadership programs.
* Amazing discounts for our hotels and restaurants around the world.
* Discounts from over 15,000 stores.
* Most importantly, we’ll help you grow and develop as an individual.
At InterContinental London Park Lane, our ambition is to define our unique culture.
* The kind of culture that inspires you to be all you can be.
* An invitation to tap into your unique personality to deliver and achieve incredible things.
* An expectation to play your part in empowering and inspiring others.
* An opportunity to learn, grow and push what’s possible.
* The promise of a personal and professional journey.
* A place where everyone can belong and feel part of something bigger.
We are open 7 days a week, 365 days a year and need people to work a range of shifts and days.
Please click ‘apply’ now!
You must meet the legal requirements to work in the UK.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business without regard to an individual's race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
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