TPS Parts Sales Executive
Who are TPS?
TPS provides independent garages and bodyshops with high-quality Genuine Parts and products to service and repair Volkswagen Group vehicles. TPS is part of the Volkswagen Group, alongside Audi, SEAT, ŠKODA, Volkswagen passenger cars, and Commercial Vehicles. TPS operates a national network of TPS Centres with a 1,500-strong workforce and a management team dedicated to fostering a motivating and inclusive workplace that recognizes and rewards its employees while encouraging their journey of Learning and Development.
Launched nationally as a new brand concept in 2006, TPS operates on an Agency Model, meaning that Centres stock and sell on behalf of Volkswagen Group UK. TPS has experienced rapid growth both financially and in the number of Centres opened nationwide.
What will you be doing?
1. Working with the Sales Manager and team to deliver and achieve the business plan and sales objectives of the Centre.
2. Achieving personal KPIs and revenue objectives with target customers.
3. Accurately identifying parts to meet customer sales requirements.
4. Utilizing all product promotions effectively to achieve specific targets set.
5. Identifying and leveraging potential sales opportunities within the customer base.
6. Maintaining product knowledge and awareness of competitor activity.
7. Building strong working relationships with customers through regular contact via phone and face-to-face visits.
8. Providing a high level of service to customers through understanding their requirements, responding to requests, progressing orders, and providing expert advice.
9. Providing timely communication to customers regarding their credit status.
10. Assisting, liaising with, and supporting the TPS Centre team to ensure good working relationships and delivery of excellent customer service.
11. Working with the Sales Manager and others to achieve sales targets and provide a joined-up approach to sales.
12. Handling incoming calls and customer enquiries within KPIs, using the approved greeting.
13. Ensuring the proper and accurate use of all systems to search and order parts.
14. Completing all required documentation accurately and promptly.
15. Dealing with all cash and credit card transactions in line with TPS Guidelines in the Operations Manual.
Essential Skills
What are we looking for?
1. A self-starter with a proven track record in building strong relationships and achieving sales targets in a B2B environment.
2. Confident and capable communicator with proven experience in a fast-paced and/or telesales environment.
3. Passion for providing a great customer service experience.
4. Excellent communication skills, both verbal and written, with the ability to build strong relationships with all key stakeholders.
5. A team player with the drive and determination to achieve individual and sales targets on a weekly and monthly basis.
6. Excellent attention to detail and accurate record-keeping.
7. IT literate, preferably with a good working knowledge of MS Excel.
8. A passion for the automotive industry.
What we can offer you:
At TPS, we want to give you a genuine platform to excel and achieve your career objectives. We are committed to attracting and developing our people and take pride in the Learning and Development pathways Volkswagen Group has put in place to ensure personal growth and career success. We retain our people by offering a motivating and inclusive workplace where talent is recognized and rewarded. We are committed to promoting Inclusion for All, believing that diversity plays an important role in the success of our business.
Please note we can only accept applications from candidates who are eligible to work in the UK without sponsorship. Verification of your Right to Work in the UK should be included with your application.
MSXI working on behalf of TPS, part of the Volkswagen Group
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