FIELD ENGINEER*
About Us: Call Systems Technology (CST) leads in wireless communication technology and critical alert solutions. We provide paging systems, two-way radios and critical alert hardware alongside our Gen2 monitoring software to an impressive international client portfolio ranging from leading supermarkets, hotels & restaurants to global corporate offices, stadiums, super-yachts and well-known UK landmarks.
Role Location: This is a field-based role (start from home). Client sites for this job will be primarily south of Birmingham, bounded by the M1, M4, M5 and M6. Candidates must live within this broad geographical location, and may be asked to attend jobs outside of this area as needed, from time to time.
About the Role:
* Installation and service RF based solutions including paging and radios
* Provide impeccable installations, expert service, customer training and advice with the Company’s products
* Attend monthly training on exisiting products (refreshers) and new products when introduced
* Travel overseas (paid) on occasion to do installations for European and US clients. There's never a shortage of volunteer takers!
* Provide second-line customer support to Customer Service escalations
* Support the pre-sale sales team with site surveys
* Support post-installation / commissioning documentation for CRM
The right candidate will have:
* Excellent understanding and hands-on capability of installation of low voltage electrical systems
* Radio and/or paging experience preferred but the candidate may have worked with Access Control, CCTV systems, POS & Networks, Nurse Call & Disabled Alarm Systems, Wireless Health &Safety Systems)
* Understanding of radio communication systems and IT networking
* ECS / CSCS Card
* Genuine interest and curiosity about our products and how they work for clients
* Strong PC skills including all Microsoft products (Word, Excel, Outlook)
* Excellent communication skills to build relationships with colleagues, suppliers and customers
* Eye for detail, tidy cabling and aesthetics
NOTE:
* This role is field based so you will naturally enjoy driving and have courteous skills.
* The ability to work on your own initiative in a professional manner is key to this role, with colleagues and manager close at hand for support.
* The role includes some overtime (and overnight stays.
* Must have a full, clean UK Driving License and experience of driving a midsize van in the UK