Position Summary The primary role of the Product Support Specialist is support the International Tucsen Photonics sales team as they work with customers reviewing products and to help support existing customers as they use our products. The ideal candidate would have a background in microscopy and imaging however it may be suitable for anyone with experience of scientific instruments or test equipment with a interest in technology and a passion for problem solving and customer success. About Tucsen Photonics Tucsen Photonics is a Scientific camera manufacturer with products used in scientific and advanced inspections instruments and as part of advanced microscopy imaging techniques in universities and research institutions. Tucsen Photonics employees over 200 people globally and has only recently expanded out of its home based of Asia, the UK team is a small but dynamic working with customers across Europe and America who purchase Essential Functions Product Support, Testing & Investigation (70%) Understanding products, software and use cases. Helping customers and prospects install cameras. Helping customers understand how to test and analyze data. Product testing and calibrating Arranging support sessions with counterparts in other offices Managing all open customer and internal case (information requests) Answering incoming telephone calls for service Onsite visits to customers to assist with set-up and product testing. Other duties assigned by management. Development & Promotion (30%) Attending trade shows and giving talks Establishing and documenting of key references Creating training materials, white papers, and other promotional material Work with the marketing department to review materials. Conduct customer interviews to understand application (jobs-to-be-done) Visit customers to obtain voice of customer information. Skills & Expertise Experience with microscopy or advanced imaging techniques PhD in (Physics, Biology, Chemistry or equivalent) or 2 years experience in a similar position Experience with Matlab, LabView, Micromanager, Microscope Imaging software Ability to program (preferred but not essential) Enthusiastic and eager to thrive in dynamic, fast-paced, and high-growth environments. Exceptionally organized with the flexibility to adapt to shifting priorities. Self-driven, ambitious, and proactive, showcasing a strong entrepreneurial spirit. Working Conditions Office based (Central Birmingham) Flexible working schedule (start between 7am and 10am) Flexible working location (20% work from home after probation) Travel as required 25 days annual holiday £35-45,000 (based on experience)