We have an exciting opportunity to join our amazing team, based in Coventry, in the role of Inbound Brand Ambassador. We need enthusiastic, dedicated people to contribute to the growth of Octopus Energy. You must be an excellent communicator and have top-quality people skills.
You must be comfortable presenting products and services over the phone as well as confidently dealing with customer queries and objections. Your main goal as an Inbound Brand Ambassador is to help prospective customers by offering fantastic service with factual information about our offerings and the industry.
As an Inbound Brand Ambassador, you will be the first point of contact from Octopus that our potential customers reach out to and, as such, you will be responsible for ensuring you promote the absolute very best of Octopus Energy while always being informative, friendly and acting in the customer's best interests.
Salary for the position: £23,400
What you'll do
* Lots of prospective new customers who are looking to join Octopus Energy will be calling and you will be the first point of contact.
* Speak with potential or existing customers to inform them about our products and services in a friendly manner.
* Customer service is at the heart of everything we do, so you’ll be super friendly and dedicated to finding out exactly how you can help the customer with the skillset you'll acquire.
* Be comfortable answering enquiries in volume - you're taking each customer on a journey of discovery.
* Onboard customers by assisting them to select the best tariff to suit their needs - you'll become an Octopus product guru!
What you'll need
* Previous experience working in fast-paced customer service, operations or telesales environments would be advantageous.
* Clear communicator with a focus on listening and acute attention to detail.
* Honest, focused, and committed to delivering the highest levels of customer service.
* Adaptable personal style, able to receive constructive feedback on standards of performance - a willingness to always learn and grow.
* To be a quick learner due to exposure to different areas.
* Be open for a challenge - not all customers that come through are new customers and you may need to support some of our existing customers with their accounts.
Why else you'll love it here
* Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary.
* Octopus Energy is a unique culture. An organisation where people learn, decide, and build quicker. We want your hard work to be rewarded with perks you actually care about!
* We’ve also been placed in the top 10 companies for senior leadership.
If this sounds like you and you want to know more, apply now to have a further conversation with someone in our team!
Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential.
Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire.
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