Kolt Recruitment are recruiting for a Service Advisor for an independent commercial vehicle company. Key Responsibilities: Dealing with customers and ensuring customer satisfaction. Regularly and proactively keep customers up to date with progress on their vehicle. Booking in vehicles. Ensuring appointments are convenient for the customer and department, in line with the workshop capacity. Identify the customer requirements and where possible, supply an accurate fully inclusive costing. Provide customers with full explanations of work carried out, making the most of any additional selling opportunities. Accurately record all work requirements and identify retail, warranty, internal and non-chargeable repairs. Liaise with the Parts Department to ensure availability of parts. Key Requirements: You have exemplary communication skills via email, telephone, and face to face Excellent organisation and administration skills You have previous working experience in administration and/or office environments You are able to organise and manage your time efficiently to meet deadlines Previous experience in a Service Advisor role, preferable Understanding of Kerridge, preferable If you would like any further information on this role please call Kolt Recruitment