Technical Account Manager
* Remote-Working (with monthly trips to Southampton + International Travel)
* £40,000 to £45,000 per year
The Opportunity:
Our client is a US systems business looking for a Technical Account Manager to support long term contracts where their technology is deployed in the UK, Ireland and the Netherlands.
You will play a lead role in developing, nurturing and maintaining customer relationships, while using your expert knowledge of the platform to assess, support and resolve client concerns.
This role would suit a client facing technical professional looking to move more in to a commercial role. Suitable candidates could come from a number of sectors including telecoms, IT, SaaS and Electronics.
Skills and Experience:
* Experience in managing and building relationships with internal and external stakeholders
* Experience delivering comprehensive training sessions to ensure they understand and can effectively utilise features
* Experienced in dealing with high volumes of complex queries and complaints and managing challenging customers
* Effective multidisciplinary communicator, liaising with internal teams, Client teams and sub-contractors
* Full drivers licence and access to own vehicle
Role and Responsibilities:
* Communicate with client including local authorities, emergency services and government bodies to provide support and training on company software
* Manage any conflic...