The Role This role will be responsible for delivering first-class technical support to the business. Working closely with the support and infrastructure team, alongside the existing IT support engineer, working on a broad range of applications, devices, and networking components, ensuring smooth operation and maintenance of moderately complex systems. Due to the nature of the role which supports predominantly office-based stakeholders, and the benefit of on-the-job learning and mentoring, this will be an office-based position. Responsibilities × Provide first-line and second-line IT support, troubleshooting hardware, software, and networking issues. × Respond to helpdesk tickets promptly, diagnosing and ensuring effective problem resolution, escalating where necessary and providing excellent customer service. × Assist in the setup and maintenance of meeting rooms, AV equipment, and teleconferencing solutions. × Maintain and support Microsoft operating systems, Office365, and enterprise applications. × Manage user accounts, permissions, and group policies in Active Directory and Entra ID. × Support mobile device management through Intune, Company Portal, and Microsoft Authenticator. × Configure and maintain printers and other peripherals. × Perform routine maintenance and support for PC hardware and software. × Collaborate with the infrastructure team on system improvements and updates. × Ensure IT documentation is kept up to date for all processes and troubleshooting steps. × Project work as required, i.e. desktop computers configuration. × Providing meeting room support when required. Professional Experience × Minimum two years’ experience working in an IT support and customer service-focused environment. × Professional manner with excellent communication skills and telephone etiquette; able to interact with all levels of seniority within the firm. × Strong problem-solving skills and persistence in resolving technical issues. × Attention to detail, logical thinking, and a proactive attitude. × Highly organised, with the ability to manage time effectively and prioritise tasks under pressure. × Proven track record as an effective team member. × Experience in a smaller corporate setting within financial services, legal, or insurance industries (less than 500 employees) Technical Experience Essential: × Microsoft Operating Systems (Windows 10, 11). × Office365 application suite administration. × Active Directory / Entra ID Administration. × Desktop/User automation using Group Policy and/or SCCM. × Configuration and support for Intune, Company Portal, and Microsoft Authenticator. × Exchange Online and Exchange Server administration. × Printer configuration and maintenance. × PC hardware maintenance and troubleshooting. Desirable : × Market Data platforms (Bloomberg, Eikon, FactSet). × Exposure to Citrix environments. × Understanding of network fundamentals (Cisco). × Familiarity with Mitel telephone systems.