We are working with a leading utilities company in Hale that are going through a huge period of growth and on the lookout for an ambitious Team manager to join their business!
Monday to Friday Contact centre based – Remote for weekend working
£32k plus bonus opportunities
We have a vacancy for an enthusiastic and focused Team Manager to join our clients busy, vibrant team. The successful candidate will be motivated, organised, high calibre and dedicated to delivering a great service on behalf of their customers - If you have previous team manager experience, get in touch!
About the role:
* Lead a team to meet and exceed business objectives, service targets corporate goals including operational metrics, quality, customer satisfaction, client satisfaction, and absenteeism and attrition.
* Continually review and monitor work performance of all advisors against agreed KPI’s, ensuring that calls are handled professionally.
* Manage a team of advisors daily.
* Maintain regular communications and feedback, ensuring accurate and timely communication of any client/campaign issues to Operations Manager.
Who are we looking for?
* Evidence of effective interpersonal, coaching and leadership/supervisory skills.
* Previous Team Leading / Managerial experience is essential.
* Reporting, Operational and Analytic skills.
* Previous experience working in a call centre environment is essential.
* Excellent verbal and written communication skills.
* Good numeric and verbal reasoning skills.
* Effective problem-solving skills.
* Performance management skills and experience.
* Client/customer management skills