Customer Service Administrator | £24,000 - £25,000 | Permanent | Office based Nottingham | Monday - Friday | 08:30 - 17:30Cherry Professional are recruiting for a Customer Service Administrator for a large independent client in Nottingham, established for over 20 years with several high-profile customers. The Service Desk is a busy department which assists with the planning, scheduling and administration associated with all the client’s maintained service contracts, including responding to and dispatching emergency callouts their customers may have. The role of Administrator is responsible for processing all tasks in relation to delivering our customers scheduled maintenance activities. Communicating via customer portals, email, and telephone.Key details:
1. Taking inbound phone calls for the Service General phone line and handling Customer enquiries Transferring Purchase Orders on Portals on the CMS.
2. Liaising with Engineers regarding workloads, work not yet completed and assisting as required.
3. Arranging Engineer and Manager hotel/train/ferry bookings.
4. Ensure customer portals and email inboxes are monitored daily to provide same-day responses.
5. Compile daily and weekly reports for circulation within the Senior Leadership Team to keep internal stakeholder informed on team activity.
6. Take ownership of customers issues and fol...