Location: Telford – Midlands
Salary: Salary Dependent on Experience (DOE)
Reporting to: Inbound Service Support Team Leader
Permanent Position: Full time.
Our Customer Service team is a business-critical front-line team that offers a wide scope of support to our customers. As part of this team, you will be responsible for taking full ownership and accountability of customer queries through to resolution to ensure we provide an exceptional customer experience.
Introduction:
Here at Enreach, we’re all about communication. As a provider of cloud phone systems, broadband, mobile, and IT, we help thousands of businesses to communicate with their colleagues and customers, making business technology, connectivity, and productivity integration easy for organisations as they grow.
As part of the wider European Enreach Group, we have over 1,100 colleagues across Europe and provide leading solutions to businesses of all shapes and sizes.
As a leading telecoms provider, our customers are at the heart of everything we do, and we’re looking for the right person to join us as part of our growing team. An exciting opportunity has arisen in our Technical Support team, and we’re looking for the right person to join us and help us work wonders.
The Role:
As a Customer Service Coordinator, you will be a highly motivated and customer-focused individual to join our team.
Key Responsibilities as a Customer Service Coordinator:
* Handling inbound calls from customers relating to queries across our entire product and services portfolio.
* Responding promptly to customer tickets and enquiries, faults, billing, complaints, and account support.
* Managing customer orders and ensuring timely delivery of products and services.
* Coordinating with internal teams across the business to resolve customer queries and faults.
* Maintaining accurate customer records and updating our systems accordingly.
* Providing customers with product information and first-line technical support.
Who we are looking for:
* Previous customer service experience in a business-to-business environment (Experience in telecoms is advantageous but isn’t a deal breaker).
* Excellent communication skills, both written and verbal, with the ability to effectively communicate with customers, team members, and cross-functional stakeholders.
* Strong problem-solving skills, with the ability to handle customer requests, orders, faults, and complaints.
* Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.
* Good timekeeping and organisational skills.
* Great attitude and discipline.
* Willing to learn new skills and adapt.
* Customer focused.
* Willing to help and assist wherever needed.
* Microsoft Office experience.
What’s in it for me?
* 23 days holiday (more for long service) plus an extra day off for your Birthday.
* Hybrid working available after probation period.
* Enhanced maternity and paternity pay.
* Holiday purchase scheme.
* Company Pension.
* Healthcare scheme and life cover.
* Great working hours Monday to Friday, no evening or weekend working.
* Amazing savings with Perkbox – access to hundreds of discounts.
* The ability to develop and progress your career.
* Strong social ethos.
* Be part of a high growth and very exciting European-wide group that prides itself on innovation, collaboration, and strong customer focus.
#J-18808-Ljbffr