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SOC Duty Manager - Days
Job Introduction
As a SOC Duty Manager you will:
* Monitor and analyse suspicious or criminal activity, through CCTV.
* Support the co-ordination of store security teams, in the arrest and detection of offenders.
* Monitor intruder detection systems and alarm activations and respond accordingly.
* Monitor fire and life safety systems and alarm activations and respond accordingly.
* Monitor Building Management Systems and alarm activations and respond accordingly.
* Prepare police witness statements and evidence gathering for Crime & Investigations teams.
* Work with Store Loss Prevention Teams to investigate internal and external crime and stock loss.
* Intercept incident escalation calls and escalate as appropriate.
* Monitor the security, safety and well-being of all team members, suppliers, visitors, and customers through monitoring of CCTV.
* Ensure standards and measurements for the SOC are met.
* Engage with Retail teams and other business stakeholders to drive security training and awareness, lessons learned and other continuous improvements.
Key Responsibilities:
* Understanding of compliance with all associated statutory regulations and legislation.
* Day to day CCTV monitoring.
* Day to day fire systems monitoring.
* Day to day intruder alarm monitoring.
* Day to day building services monitoring.
* Incident reporting and escalation.
* Working with Loss Prevention & Security Management.
* Carry out analysis of security related incidents, where required.
A bit about you:
* An individual who is enthusiastic and motivated.
* Some experience in Security procedures in a retail environment.
* Experience and understanding of Security procedures and protocol.
* CCTV SIA Licence.
* Proficient with IT.
This guide represents a summary of the role; however, all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.
Selfridges
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