Customer Service Advisor needed for our client based in Newcastle, Stoke on Trent.
You will be a critical part of the eCommerce Team, reporting into the eCommerce Manager.
Your responsibilities will include:
1. Answering customer queries across all marketplaces (website, Amazon, eBay, etc.)
2. Responding to customer enquiries across social media platforms
3. Managing accounts for customers such as changing personal details and placing manual orders.
4. Liaising with the Warehouse team to ensure all orders are processed in a timely manner.
5. Managing customer returns and liaising with Quality & Product teams to ensure optimum outcomes.
6. Ensuring courier collections take place daily and amending the schedule during busier periods.
7. Communicating with the Marketing team to understand upcoming B2C campaigns and plan workload accordingly, as well as working within brand guidelines.
The ideal candidate will have:
1. Excellent customer service experience
2. Good communication skills
3. Strong IT skills
4. An ability to work as part of and alongside multiple teams
5. An ability to work under pressure and manage stress
6. Customer-focused and results-oriented
7. The ability to make decisions on the correct process to ensure customer satisfaction, while considering the needs of the business.
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