Company description: Vitaflo (International) Limited For more than 25 years, Vitaflo has developed innovative specialised clinical nutritional products for inherited metabolic disorders, pediatric?kidney disease, and specialised diets such as the ketogenic diet.
Is this the role you are looking for If so read on for more details, and make sure to apply today.
Vitaflo products offer patients choice, flexibility, and convenience.
We combine the latest medical research, together with insights on changing modern lifestyles to best support patients in the compliance of restrictive therapeutic diets.
Vitaflo continues its mission of Enhancing Lives Together with research and development at the heart of what we do.
Job description: We are part of Nestlé Health Science and continue to expand our global footprint with a worldwide presence in Clinical Nutrition.
Behind our pioneering company are people who drive breakthroughs in research and development, creating innovative impact.
Our employees are at the heart of what we stand for with 96% saying they are proud to work for us and 94% recommending Vitaflo as a good place to work.
Our Headquarters, based in Liverpool, is the hub of innovative and creative activity.
We strive to be at the cutting edge of our industry sector with patients needs being at the forefront of our mind.
We work collaboratively, share our knowledge and expertise and above all love what we do and why we do it.
Vitaflo (International) Ltd is currently looking to recruit a Customer Account Manager to work within the Customer Services Team on a 18 Months Fixed Term Contract, reporting directly to the Customer Service Manager.
As a Customer Account Manager, you will be responsible for the following: Serve as the primary point of contact for assigned customers and countries, fostering and maintaining strong professional relationships.
Develop a comprehensive understanding of customer operations and requirements to ensure mutual satisfaction and alignment with their business objectives.
Analyse and monitor customer Key Performance Indicators (KPIs), conducting regular reviews to assess performance and identify areas for improvement.
Implement effective actions to address and resolve operational challenges, ensuring seamless service delivery.
Process customer orders accurately and within agreed timelines, including the preparation and submission of necessary export documentation.
Ensure the timely delivery of correct products to customers, maintaining high service standards.
Monitor stock levels and timeline issues that may affect customer demand, collaborating with the demand planning team to optimise service levels.
Address customer inquiries with a sense of ownership, ensuring prompt resolution and satisfaction.
Record all product quality and logistics complaints within established timeframes, adhering to the prescribed complaints handling procedures.
Proactively resolve any issues that arise during the order processing and delivery stages, ensuring clear communication with both internal and external stakeholders.
Coordinate Intermarket Product Briefs to facilitate the export of products into receiving markets effectively.
Provide administrative support to the UK and Ireland sales team as required, ensuring efficient operations.
Actively participate in project meetings, contributing insights and expertise to drive successful outcomes.
Essential Criteria: Demonstrated experience in a similar role within Customer Service or Operations, showcasing a proven track record of success.
Exceptional communication and interpersonal skills, with a strong ability to foster relationships across all organizational levels.
Proficient in Microsoft Windows, including advanced skills in Microsoft Word and Excel.
Meticulous attention to detail, ensuring accuracy and quality in all tasks.
What we offer? Competitive salary 25 days annual leave (pro rata for part time) plus bank holidays and Christmas shut down Discretionary bonus scheme (subject to qualifying period) Gym membership/allowance (subject to qualifying period) Employer pension contribution (3% rising to 5% subject to qualifying period then matched to a maximum of 10%).
Employee minimum contributions apply Private healthcare (subject to qualifying period) Volunteering opportunities Cycle to work scheme (subject to qualifying period) At Vitaflo (International) Ltd, our values are rooted in respect
- for our employees, our customers and our patients.
That's why championing diversity and inclusion is so important to us; when we embrace different perspectives and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business.
We are committed to equal opportunity for all, and we may collect relevant anonymized data for monitoring purposes during our candidate registration process.
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