We're looking for an experienced and confident Customer Service Executive to join our team in Long Eaton. You'll play an important part in keeping our customer service levels running to a high standard, dealing with any issues in a timely fashion. BASIC SALARY: £24,000 - £28,000 BENEFITS:· 24 Days Annual Leave inc. Christmas shut down and your birthday off · Employee Assistance Programme · Life Assurance LOCATION: This is a hybrid role, based at our office in Long Eaton. COMMUTABLE LOCATIONS: Derby, Nottingham, Stone on Trent, Mansfield, Leicester, Castle Donnington, Kegworth, Ruddington, Little Eaton, Ilkeston, Newark on Trent, Mansfield, Loughborough JOB DESCRIPTION: Customer Service Executive, Customer Service Manager, Senior Customer Service Advisor - Import, Wholesale, Design Reporting to our Customer Service Manager, you'll play a pivotal part in supporting the business, to ensure the smooth resolution of customer issues or delays, as well as ensuring the timely processing of customer orders and issuing of acknowledgement. Day to day, you will: · Action and resolve service complaints for customers · Respond to verbal and written sales and delivery queries · Process customer orders / service orders · Appoint 3rd party repair companies · Process and order swatch requests · Negotiate allowances and goodwill gestures with customers ...