IT Support Engineer - Kent - £30,000 per annum + Excellent benefits + career development
Overview:
An excellent opportunity has arisen with a large MSP based in Kent for a 1 st Line Support Engineer to be responsible for ensuring all IT Systems are up and running and providing users with a high level of customer service. You will take ownership of incidents and requests assigned to you and manage them through to resolution.
Role & Responsibilities:
* Provide desk-side and remote based end-user support to troubleshoot issues and problems with equipment and/or systems.
* Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
* Monitoring and maintaining computer systems and networks.
* Setting up accounts for new users.
* Repairing and replacing equipment as necessary.
* Testing new technology.
* Administering Microsoft 365.
* Undertaking ad-hoc projects as instructed by the IT Manager and Management Team.
* Maintaining and updating technical documentation regularly
Essential Skills & Experience:
1. 2+ years experience in a 1st/2nd ...