Company Overview
Property Perspective is a dynamic New Homes sales agency, specialising in Part Exchange, Agency Assist transactions, New Home sales, marketing reports, and land acquisition advice. Established in 2008, we complete hundreds of property transactions annually for a diverse client base, from top UK housebuilders to small and medium-sized developers. Our mission is to sell property effectively, using our knowledge and expertise to benefit owner-occupiers-vendors.
Our head office is in the heart of Altrincham, a town that seamlessly blends historic charm with a vibrant, modern atmosphere. With its award-winning Altrincham Market, boutique shops, stylish bars, and cafes, the area creates a lively and inviting work environment. The office is extremely well connected to many local and Greater Manchester transport links.
At Property Perspective, we foster a progressive, positive workplace, offering strong support for career growth, personal development, and competitive remuneration. We’re dedicated to helping you build expertise within the property market, surrounded by a team and environment that aims to make work enjoyable and fulfilling. We value our owner-managed family feel and open-door policy while striving for dynamism and excellence in all we do.
Job Description
Customer Service / Administration Officer Role
The customer service / Administration Officer will provide assistance and administrative support to the Account Manager. They will be responsible for a wide range of tasks:
* First point of contact for answering the phone.
* Booking viewings from phone/email inquiries (confirming position and qualification).
* Requesting feedback from all viewings, over the phone/email and relaying this to the vendor where applicable.
* Taking offers over the phone (ensuring all relevant information is taken down and full details of the property/reservation notes given) before passing to the relevant Account Manager.
* Send Appraisal updates to Developer clients.
* Adding new property instructions to our CRM and Marketing reports and ensuring that the valuer updates their write-up.
* Prepare Vendor's terms and Marketing plans checking with instructions.
* Order EPCs for properties that require them.
* Ensure all ID/Proof of address and proof of finances are obtained from vendors and buyers following the Anti Money Laundering procedures.
* Managing the Marketing spreadsheet to keep track of when we are due to instruct a second agent, price reductions, prepare and send sale agreed letters once the Account Manager instructs.
* Send reservation forms and obtain reservation fees on PX sales where applicable.
* Chase solicitor's details and create a Memorandum of Sales within 48 hours.
* Once exchanged, arrange key collections.
* Order For Sale board when we go live and collect once exchanged or withdrawn.
This position has a clear path to our Account Manager Role, as well as other opportunities in the business. Dedication, hard work, and excellence will be rewarded.
Experience:
* Effective communication skills – written and verbal.
* Good administrative and organisational skills.
* A good level of numeracy.
* Excellent MS Office skills – Word, Excel, and Outlook.
* Effective time management with the ability to plan and manage priorities and weekly deadlines.
* Ability to self-manage competing work demands.
* Strong team player able to work effectively with all departments, colleagues, and clients.
* Ability to provide a positive and professional service to clients and colleagues.
* Empathy with the mission, objective, and values of Property Perspective.
What we offer:
* Salary: negotiable
* Monday to Friday – Office based: 9.00 am – 5.30 pm (5 pm finish on a Friday)
* Pension
* Opportunity to earn overtime paid or taken as extra holiday
* Regular team-building events
* Support of local and national charities and events
* Social Friday finishes
* Coffee machine
* Regular incentives including vouchers for local shops and restaurants
* Dog visits are welcomed for team morale
Job Types: Full-time, Permanent
Pay: From £22,500.00 per year
Benefits:
* Company pension
Schedule:
* Monday to Friday
Work Location: In person
Reference ID: RG 1
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