Part Time 15 hours per week
To be part of a welcoming team of Clinic Clerks working in sensitive settings dealing with patients in a confidential manner.
To welcome and accept clients into the Sexual Health Clinics. Clinics are predominantly ‘drop-in’ sessions and this will entail dealing with an unknown number of clients attending the clinic. To monitor the number of clients in attendance, and taking appropriate action if number of clients in attendance is excessive.
A Standard DBS is required for this post.
• To welcome and accept clients into the Sexual Health Clinics. Clinics are predominantly ‘drop-in’ sessions and this will entail dealing with an unknown number of clients attending the clinic. To monitor the number of clients in attendance, and taking appropriate action if number of clients in attendance is excessive.
• Deal effectively with telephone and face-to-face enquiries, providing a non-judgmental, sympathetic and equitable service to all clients.
• Provide non-clinical advice to clients on service issues; communicate messages to team members and signpost clients if necessary.
• Prepare reception area for clinic opening and lock up in evenings where necessary.
• To provide cover for sickness and leave in all clinics, this will involve travel across St Helens.
• Check Outlook and disseminate emails appropriately.
• To book Language Interpreters when needed.
• Act as a first point of contact for clients attending clinic. Hand out triage slips and registration forms to attending clients.
• Book in clients onto Lilie computer system, enter new clients onto Lilie computer system ensuring high level of accuracy when entering client details to ensure personal information is correctly recorded/updated and easily retrieved.
Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites.
We strongly believe that the communities we serve should all have access to Five Star Patient Care.
Our Services
Acute Care
Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.
Primary Care
Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.
Community Services
Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.
Specialist Regional Services
We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.
Achievements:
• Rated Outstanding by CQC Inspection August 2018
• Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
• National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme
KEY DUTIES
• To welcome and accept clients into the Sexual Health Clinics. Clinics are predominantly ‘drop-in’ sessions and this will entail dealing with an unknown number of clients attending the clinic. To monitor the number of clients in attendance, and taking appropriate action if number of clients in attendance is excessive.
• Deal effectively with telephone and face-to-face enquiries, providing a non-judgmental, sympathetic and equitable service to all clients.
• Provide non-clinical advice to clients on service issues; communicate messages to team members and signpost clients if necessary.
• Prepare reception area for clinic opening and lock up in evenings where necessary.
• To provide cover for sickness and leave in all clinics, this will involve travel across St Helens.
• Check Outlook and disseminate emails appropriately.
• To book Language Interpreters when needed.
• Act as a first point of contact for clients attending clinic. Hand out triage slips and registration forms to attending clients.
• Book in clients onto Lilie computer system, enter new clients onto Lilie computer system ensuring high level of accuracy when entering client details to ensure personal information is correctly recorded/updated and easily retrieved.
• Make up client records for new clients (if not computerised).
• Keep clients informed of waiting times.
• Select relevant records from files and re-file accurately at end of session.
• Schedule appointments for clients using Lilie computer system, signposting clients to an appropriate clinic session
• Complete and maintain all records as required, ensuring all items are secure. Maintain the filing system/records in line with Trust Record Management Guidelines and assist in archiving as required.
• Order and update stationery to ensure clinic is fully stocked at all times; ensuring clinic letters, forms and notices are correct and up to date.
• Receive, disseminate and file incoming and outgoing mail.
• Receive cytology and laboratory tests. Place results and records with record book and bring to the attention of the doctor or nurse prior to tests being filed in client records.
• Scan cytology and laboratory test reports into Lilie system in paperless clinics.
• Ensure client confidentiality is maintained at all times.
• Accurately record patient activity in accordance with departmental procedure.
• Respond calmly to difficult situations e.g. distressed clients/carers, verbal aggression.
• Close down reception area at end of clinic ensuring files, paperwork, etc are secured away as necessary.
TRAINING & EDUCATION
• Attend mandatory training as specified by the Trust.
• Induct and mentor new starters
• Participate in the Performance and Development Review (PDR) process.
• Attend away day seminars, training courses and service meetings as and when required to enhance working performance
RESEARCH & AUDIT
• Participate in any service audit as required.
• Accurately record patient activity in accordance with departmental procedure
• Accurately record the transfer or patient notes in and out of clinic using the Lilie computer system and manual recording where appropriate.
This advert closes on Monday 9 Sep 2024
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