Job Title: Business & Customer Service Assessor
Location: Cardiff (Hybrid Working Available)
Salary: £23,920 - £28,000 per annum
Contract Type: Full-time, Permanent
Role & Client:
Are you passionate about supporting learners to achieve their qualifications? We are seeking a Business & Customer Service Assessor to work with learners completing Customer Service and Business Administration qualifications. This role involves assessing learners in the workplace, providing guidance and support, and ensuring high-quality delivery that leads to successful qualification achievement.
This is a hybrid role based in Cardiff, offering a mix of office-based, home-based, and workplace visits.
Key Responsibilities:
Assessing & Training Delivery:
* Support and assess learners working towards Customer Service and Business Administration qualifications.
* Deliver engaging workplace-based assessments in line with awarding body standards.
* Plan and deliver high-quality learning sessions to ensure learners meet key milestones.
* Complete Individual Learning Plans (ILPs) and map out tailored learning routes.
* Mark and reference evidence to meet qualification criteria.
* Facilitate tests and assessments as per awarding body requirements.
* Ensure timely completion and accuracy of all learner documentation.
Quality & Compliance:
* Maintain accurate Award Body records and ensure compliance with IV (Internal Verification) procedures.
* Ensure all learners receive timely and effective feedback to support progression.
* Work towards agreed performance targets and ensure positive learner outcomes.
* Maintain good working relationships with employers and identify potential business opportunities.
Essential/Desirable Criteria:
Essential:
* Experience in delivering and assessing within Customer Service and/or Business Administration.
* Strong knowledge of Work-Based Learning (WBL) and apprenticeship delivery.
* A recognised assessor qualification (e.g., CAVA, TAQA, or equivalent) or willingness to work towards it.
* Excellent organisational and time-management skills.
* Strong communication and interpersonal skills.
* Ability to work independently and manage own caseload.
* Full driving licence and access to own vehicle for workplace visits.
Benefits:
* Competitive salary of £23,920 - £28,000 per annum.
* Hybrid working model (office, home, and workplace visits).
* Career development and progression opportunities.
* Work with a leading training provider delivering impactful qualifications.
* Supportive and collaborative team environment